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Backup assistant...
f00d4teh0dz
Member

Hey guys, I purchased the droid, and its coming wednesday. Now I have used backup assistant for 1+ years and I know how to take my contacts from backup assistant to the droid however... when I log into my Verizon account online, it says I have to download backup assistant, even though I have it downloaded on my old phone and have it backup daily... What should I do?

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Re: Backup assistant...
Bob_Robertson
Member

if need be, download it.... if not needed, ignore it

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Re: Backup assistant...
f00d4teh0dz
Member

well I have it downloaded on my old phone, and use it to transfer contacts between new phones. Now the droid doesn't have backup assistant, but there is a way to export your phone numbers on verizon's website. However when i go to back up assistant it tells me I dont have it downloaded, and need to download it, even though its there on my old phone, so I have no way of getting my contacts now.

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Re: Backup assistant...
f00d4teh0dz
Member

surprisingly after I posted this, now backup assistant is showing up...

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Re: Backup assistant...
cem95z
Novice

from your computer, go to backup assistant. Download all your contacts into an excel of other spreadsheet. Save it as a CSV.

 

You may need to merge first and last names, clean it up a bit. Save.

 

Now go to gmail. Go to contacts. You then have an option to upload from a csv file. It isn't as easy as using backup assistant, but works well. Plan for it to take an hour to do it right.

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Re: Backup assistant...
willanaya
Novice

or you could go to verizon, have them transfer the info, then sync it up with your gmail account, and copy it to your 16gb sd.

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Re: Backup assistant...
cem95z
Novice

My verizon store charges $10 to put the contacts on the phone. I found it worth it to do it myself so it is done properly the first time.

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Re: Backup assistant...
willanaya
Novice

wow. i was told by customer service that i should do that and there would be no charge.  so i did and they did for no charge.

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Re: Backup assistant...
cem95z
Novice

I found out later that other reps in the same store will get the numbers moved over at no cost. I was simply working with a sales rep that had a terrible attitude. She made multiple rude remarks to me. I am very sad that my droid didn't work out for me (loved most parts of the phone)... but was thrilled to give her a chargeback on the sale!

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Re: Backup assistant...
Permit-It
Member

I am having the same problem - PLEASE HELP - It is asking me to install Backup Assistant on my phone but I can't on the Droid.  And my LG Dare has it but they transfered service to my Droid and now I cant access my Backup Assistant program on my Dare.. 

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