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Correct Answer!
Why does my cantenna keep losing the network connection?
azdave09
Member
‎08-09-2017 05:34 AM

Why does my cantenna keep losing the network connection? I have to reboot the darn thing almost daily. My smartphones show at least 2 bars of 4G when this happens.

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Correct Answer!
Re: Why does my cantenna keep losing the network connection?
John_Getzke
Leader
‎08-10-2017 10:35 AM

I suspect something could be wrong with the cantenna itself.

Try contacting whoever installed the device for you and see if they can swing by to take a look under their service contract.  Maybe something needs to be readjusted to get a better signal or remain connected.  If a repair is needed they may already have what they need with them.

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Correct Answer!
Re: Why does my cantenna keep losing the network connection?
vzw_customer_support
Customer Support
‎08-11-2017 05:41 AM

Being able to stay connected with your Cantenna is important. How long have you been having this issue for? What is your zip code? What color are all your LED lights?

AmberF_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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