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Seems to work OK but case has bulged and separated?
hattenw2
Member

Seems to work OK but case has bulged and separated? Battery?

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Re: Seems to work OK but case has bulged and separated?
vzw_customer_support
Customer Support

Whoa, that's definitely concerning to hear! I would highly recommend, for your safety, to bring that device and battery into a store, where we can inspect it and take action from there.

LeoL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Seems to work OK but case has bulged and separated?
rcschnoor
Sr. Leader

Are you talking about any phone in particular?

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Re: Seems to work OK but case has bulged and separated?
vzw_customer_support
Customer Support

Hattenw2,


Sounds like there is something wrong. Let's find the best resolution. We need some more information. What model phone are you referring to? Did the phone get damaged in any way? When did this happen?


JenelleR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Seems to work OK but case has bulged and separated?
hattenw2
Member

It is a MiFi66201-32EA.

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Re: Seems to work OK but case has bulged and separated?
hattenw2
Member

Correct MN is MiFi6620L.

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Re: Seems to work OK but case has bulged and separated?
vzw_customer_support
Customer Support

Hattenw2, that definitely isn't the experience we want you to have with any of your devices. Lets figure out what's going on. When you remove the battery cover is there damage to the battery? Does it look disfigured?



MarcusS_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Seems to work OK but case has bulged and separated?
hattenw2
Member

The battery is bulged on both sides.

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Re: Seems to work OK but case has bulged and separated?
vzw_customer_support
Customer Support

Whoa, that's definitely concerning to hear! I would highly recommend, for your safety, to bring that device and battery into a store, where we can inspect it and take action from there.

LeoL_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

View solution in original post

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Re: Seems to work OK but case has bulged and separated?
hattenw2
Member

Will do.

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Re: Seems to work OK but case has bulged and separated?
hattenw2
Member

Replaced battery and OK.