Seems to work OK but case has bulged and separated?

[hattenw2]

Seems to work OK but case has bulged and separated? Battery?

[rcschnoor]

Are you talking about any phone in particular?

[vzw_customer_support]

Hattenw2,

Sounds like there is something wrong. Let's find the best resolution. We need some more information. What model phone are you referring to? Did the phone get damaged in any way? When did this happen?

JenelleR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[hattenw2]

It is a MiFi66201-32EA.

[hattenw2]

Correct MN is MiFi6620L.

[vzw_customer_support]

Hattenw2, that definitely isn't the experience we want you to have with any of your devices. Lets figure out what's going on. When you remove the battery cover is there damage to the battery? Does it look disfigured?

MarcusS_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[hattenw2]

The battery is bulged on both sides.

[vzw_customer_support · Accepted solution]

Whoa, that's definitely concerning to hear! I would highly recommend, for your safety, to bring that device and battery into a store, where we can inspect it and take action from there.

LeoL_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[hattenw2]

Will do.

[hattenw2]

Replaced battery and OK.