Highlighted

Re: Getting emergency alerts

Novice

No, I didn't misread or misunderstand you.  Under Settings on my phone, I can configure which alerts I get and which I don't get, even though my phone isn't capable of getting alerts.  If you don't believe me, get a phone of my model, go to Settings, More, Emergency Alerts and tap on the ... at the top right.  Click on Settings and see for yourself.

0 Likes
Highlighted

Re: Getting emergency alerts

Customer Support

JOSZEF30, we want nothing more than for you to receive emergency alerts. I reviewed the Wireless Emergency Alert Compatible Devices list. https://www.verizonwireless.com/support/wireless-emergency-alerts-compatible-devices/

The list shows that the ASUS ZenFone V Live model #

ASUS-A009 is on the list. 
Once you click on Settings, do you see the following?
  1. From the 'Emergency alert settings' section, select any of the following to enable or disable:
    Note Enabled when a check mark is present.

    • Show extreme threats

    • Show severe threats

    • Show AMBER alerts

    • Turn on notifications

    • Vibrate

    • Speak alert message

     

If you do not see the list, what do you see? 

JacobG_VZW

0 Likes
Highlighted

Re: Getting emergency alerts

Novice

Yes, and all three types are turned on.  As I've written before, all of the settings are right.

0 Likes
Highlighted

Re: Getting emergency alerts

Novice

I haven't changed anything on my phone, but now I'm getting alerts.  As far as I'm concerned, this thread is closed.

View solution in original post

0 Likes
Highlighted

Re: Getting emergency alerts

Customer Support

JOSZEF30, I am glad to hear your issue has been resolved. Are there any other concerns I can address for you today?

 

DiaS_VZW

0 Likes
Highlighted

Re: Getting emergency alerts

Novice

No.  If and when I have a question, I'll ask it.

0 Likes