I just experienced the very problem these other customers of Verizon are having with the ZAGG screen protector warranty. I received mine from a Verizon employee at a store included in a bundle...he told me lifetime guarantee, free replacement, so easy, blah blah blah. I registered the protector that day online with ZAGG. Today, 3 weeks later, I noticed my screen is cracked, so I got online to get a replacement and it says “no options, screen replacement out of stock”. So I did some research and found lots of people complaining it’s always “out is stock”. Great right? I called my Verizon store and they pretty much told me it’s not their problem. I replied that it is...they are the ones that promoted ZAGG and handed me the item. I wish I hadn’t trusted Verizon now.