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GizmoWatch not syncing contacts

Member

We purchased a GizmoWatch late November 2018. I have a Google Pixel and the Verizon worker helped me set up the watch in the store. My wife has an iphone. I invited her through to GizmoWatch to be a Guardian and she accepted. We are both Guardians. However, on the watch, it is not syncing the contacts. The watch can only call my wife. We have since used the Gizmo Hub App to setup caregivers and these contacts are not showing on the watch at all! The caregivers have accepted the invitation and have permission to interact with the watch. I am the only contact that the watch will call and text. All contacts have created their own accounts on the gizmo app and accepted everything for setup.

We need the watch to sync to the Gizmo App so that all the contacts are listed on the phone and so the watch will both call and text the guardians and caregivers.

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Re: GizmoWatch not syncing contacts

Member

Did anyone ever find a solution for this issue?

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Re: GizmoWatch not syncing contacts

Community Manager
Community Manager

chris148,

 

Getting your GizmoWatch to fully work is a big deal. We want to make sure you can fully count on it. We're glad to help. What is showing up currently in the Gizmo App? What happens when you try to call this device?

 

AndrewT_VZW

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Re: GizmoWatch not syncing contacts

Member

Hi Verizon - Are there any solutions to get your GizmoWatch to update (sync) contacts from our App (GizmoApp iPhone 11) to my daughter's watch??????

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Re: GizmoWatch not syncing contacts

Community Manager
Community Manager

dapmckenna, so we can better assist you, provide us with some more details as to what you're trying to accomplish regarding the Gizmo Watch. Are you trying to sync all the contacts off your iPhone to the Gizmo Watch?

TrinetteW_VZW

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