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Re: what's up with 4g lte service in north charlotte nc?
B33
Sr. Leader

What phone was that Tested on if Ok to ask that looks like a New Version of  SPEED TEST. NET  b33

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Re: what's up with 4g lte service in north charlotte nc?
Ann154
Expert

That's the iPhone where the speedtest result from, B33. You can tell by the notification bar.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: what's up with 4g lte service in north charlotte nc?
B33
Sr. Leader

Now that i looked at it again Ann sorry for being a old poopthat would be correct..

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Re: what's up with 4g lte service in north charlotte nc?
mc1lean
Member

I appear to be waiting for approval to send you an email.

BTW I bought an S4 and a data plan a few weeks ago. I'm using the 'SignalCheck pro' app and I'm getting an RSSI of -96 and SNR of 5 db for EVDO (2 bars). No LTE.

Wow, 'no data connection' while I type.

Now I'm getting LTE with an RSRP of -114 (15 asu), RSRQ of -14 db and SNR of 1.8 db

Are you guys just going to cede the area to AT&T?

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Re: what's up with 4g lte service in north charlotte nc?
vzw_customer_support
Customer Support

Thanks for the screenshot mvcarpenter. As your wireless provider, we are committed to your wireless happiness. Let's get this taken care of once and for all! May I ask what iOS and carrier version do you have on the iPhone 5? Also, can I assume that there isn'y any physical or liquid damage on the device? If not then try this step: Settings > General > Reset > Reset Network Settings, reboot, and retest. Once you retest the service, let me know if more assistance is needed.

Thank you...

Arnett_VZW
Please follow us on twitter @VZWSupport

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Re: what's up with 4g lte service in north charlotte nc?
mvcarpenter
Member

Thank you, but I actually got a resolution ticket created via the Twitter support team. I'll report back in a week or so and let you know if anything has improved.

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Re: what's up with 4g lte service in north charlotte nc?
vzw_customer_support
Customer Support

Have you been able to send the message, mc1lean?


Tamara_VZW
Please follow us on twitter @VZWSupport

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Re: what's up with 4g lte service in north charlotte nc?
mc1lean
Member

I sent you a direct message I think (name was slightly different) LMK if you didn't receive it.

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Re: what's up with 4g lte service in north charlotte nc?
mc1lean
Member

I just noticed that Melissa said she couldn't see my links. They are Google drive PDFs that I have shared. I attached them as files. File names have dates the stats were collected. I actually stopped saving them for a while because I thought I was done with proving my point.

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Re: what's up with 4g lte service in north charlotte nc?
vzw_customer_support
Customer Support

Fantastic mvcarpenter!

I look forward to the resolution. If you have any questions, please let us know!


Melissa_VZW
Please follow us on twitter @VZWSupport

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