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i lost my phone and verizon tells me, I have to buy from them and cost will be $268 or 347 dollars to replace it. Can I go to Walmart or another place
lousbarn
Newbie
‎08-04-2014 10:59 AM

I lost my Verizon phone and Verizon tells me;  I have to buy their phone for 269,00 or 346.dollars.  Can I not go to another store buy a different phone and keep my Verizon service???

Help please

Lynn

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Re: i lost my phone and  verizon tells me, I have to buy from them and cost will be $268 or 347 dollars to replace it.  Can I go to Walmart  or another place
tikibar1
Community Leader
Community Leader
‎08-04-2014 11:22 AM

You could borrow a phone from a friend, buy a gently used one off ebay or swappa (just ensure it's Verizon branded with a clean ESN), or purchase it elsewhere (again, just ensure it's Verizon branded with a clean ESN).  If you happen to have the double-the-date promo from 2012, you'll need to keep a 4G phone on the line or you'll lose the promotion.

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Re: i lost my phone and  verizon tells me, I have to buy from them and cost will be $268 or 347 dollars to replace it.  Can I go to Walmart  or another place
tikibar1
Community Leader
Community Leader
‎08-04-2014 11:22 AM

You could borrow a phone from a friend, buy a gently used one off ebay or swappa (just ensure it's Verizon branded with a clean ESN), or purchase it elsewhere (again, just ensure it's Verizon branded with a clean ESN).  If you happen to have the double-the-date promo from 2012, you'll need to keep a 4G phone on the line or you'll lose the promotion.

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Re: i lost my phone and  verizon tells me, I have to buy from them and cost will be $268 or 347 dollars to replace it.  Can I go to Walmart  or another place
elliew
Specialist - Level 1
‎08-04-2014 11:24 AM

You can get any Verizon compatible phone from any source you want, WalMart, EBay, neighbor, etc. and have it activated on your line.

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Re: i lost my phone and  verizon tells me, I have to buy from them and cost will be $268 or 347 dollars to replace it.  Can I go to Walmart  or another place
vzw_customer_support
Customer Service Rep
‎08-06-2014 11:35 AM

elliew, thanks for helping us support lousbarn with information regarding activating an alternate phone on their wireless line. Insurance covers devices that are lost, stolen, or damaged http://vz.to/Prh6pa  However, if you acquire a device from a third party, that device can be activated online at My Verizon. Here's some information and the steps on how to activate an alternate device online here: http://vz.to/Q0nvYH

LasinaH_VZW
Follow us on Twitter @VZWSupport

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