Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring the phone you love. OR get iPhone 13, on us. Online only. With Select 5G Unlimited plans. Ends 1.31. Buy now
end of navigation menu
horrible service all around
Bomck423
Newbie

today my service was suspended and when I called Verizon Wireless they told me they had made a mistake and immediately reconnected my service but both of my galaxy s4 phones only have 3G in my Nexus 7 tablet does not connect to the Verizon Wireless network at all they told me i have to purchase a new sim card this is BS is anybody know if there's anyone I can talk to to get this problem resolved does anybody know a phone number that I can call to talk to someone other than the 1 800 number they are a bunch of useless lazy bUmbs who have pre typed answers for everything

Labels (1)
0 Likes
Re: horrible service all around
vzw_customer_support
Customer Support

Hello Bomck423.

I'm sorry to learn that your service was suspended and now your devices are not connecting properly. After the lines were reconnected did you power the devices off and back on? Please power off your tablet and remove the SIM card to refresh the network connection. http://vz.to/1jB9bE2

AndreaS_VZW
Follow us on Twitter @VZWSupport

0 Likes
Re: horrible service all around
Bomck423
Newbie

Yes I heard them off and back on and I already did that with the sim card

on my tablet I was on the phone for 1 hour and 30 minutes with technical

support they had me do every single troubleshooting techniques there is.

Bottom line is Verizon Wireless screwed up my tablet when they disconnected

my service for no reason also my phones are stuck on 3G. Hopefully it gets

resolved soon or I'm leaving verizon I heard AT&T doesn't treat their

customers like this

On Jul 17, 2014 8:24 AM, "Verizon Wireless Customer Support" <

0 Likes
Re: horrible service all around
vzw_customer_support
Customer Support

We don't want to see you go Bomck423, I know it's imperative to have your devices up and running. We will do everything we can to do this. I appreciate you taking the time to contact our Technical Support Department. To move on to the next step, please accept my follow request and follow me back to send me a Direct Message.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

0 Likes
Re: horrible service all around
tikibar1
MVP MVP
MVP

How To: Direct Message  and  adas_vzw

0 Likes
Re: horrible service all around
Bomck423
Newbie

Well its funny Verizon does not want to see me go but yet my phones still

drop calls all the time I was on the phone with customer service yesterday

it is a matter of 10 minutes three times the call was dropped I was told I

would get a inconvenience credit and they said it was $15 I laughed that's

a slap in the face. to offer me $15 and I'm supposed to pay for service im

not getting like 4G and a working tablet.

On Jul 19, 2014 8:36 AM, "Verizon Wireless Customer Support" <

0 Likes