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Why do I have such poor or nonexistant data service almost everywhere I go?
KMohlman
Newbie
‎02-17-2018 12:05 PM

Title says it all.  Why do I have such poor or nonexistant data service almost everywhere I go?

We recently switched from another carrier that we never had problems with.  No problems when we are on wifi, it is a purely poor to nonexistant data service and spotty cell voice call.  Located within 25 Madison Wi not remote areas at all. 

Using unlocked newly purchased Moto G5 Plus with Verizon sim card installed by Representative at Costco cell phone kiosk who also initiated our Verizon service.

Current cellular settings

Data Roaming on

Global for preferred network

Enhanced 4g LTE On

Automatic cdma roaming mode

Ruim/Sim

Help!

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Re: Why do I have such poor or nonexistant data service almost everywhere I go?
Ann154
Community Leader
Community Leader
‎02-17-2018 01:08 PM

Use CDMA/LTE for the network mode.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Why do I have such poor or nonexistant data service almost everywhere I go?
vzw_customer_support
Customer Service Rep
‎02-19-2018 12:12 PM

Getting the best service possible is important to me. Let's get this figured out. How is your data service being impacted (slow speeds, not connecting, No 4G signal)? What happens with calls? Can you explain more by everywhere and what your exact zip code is?

 

AlbertoR_VZW
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If my response answered your question, please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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