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Slow Speed with 4 bars on unlimited plan
farshadtx
Enthusiast - Level 2
‎09-19-2017 12:35 PM

Hi,

I switched back to Verizon recently, internet speed is awful (less than 1MB) with 5 bars and LTE. what happened to the fastest LTE network?!

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Re: Slow Speed with 4 bars on unlimited plan
farshadtx
Enthusiast - Level 2
‎09-20-2017 02:05 PM

Any response? If there is no fix and verizon is offering lowest speed in the US now, I will cancel my service and get tmobile again!

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Re: Slow Speed with 4 bars on unlimited plan
vzw_customer_support
Customer Service Rep
‎09-20-2017 05:56 PM

We always want all our customers to get the best speeds with us. We never want to lose you as our customer. We are here to help. What zip code are you located at? What plan do you have with us?

 

StevenG_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Slow Speed with 4 bars on unlimited plan
farshadtx
Enthusiast - Level 2
‎09-21-2017 12:34 PM

Morning till Afternoon, in both 91316 and 90024 . I tested it multiple time and the speed is awfully low (under 1MB). I have Go Unlimit plan.

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Re: Slow Speed with 4 bars on unlimited plan
vzw_customer_support
Customer Service Rep
‎09-23-2017 12:40 PM

farshadtx, thanks for clarifying these additional details. Everything looks great in these areas and we have no reported outages at this time. You've mentioned these two particular locations; however do you have issues with speeds anywhere else? Are you only experiencing issues here between the morning and afternoon?

 

Please keep in mind that while on the Go Unlimited plan, you may experience slower speeds in times of heavy traffic. You can learn more about Go Unlimted here: http://vz.to/2vFTwen

 

SamanthaT_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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