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Slow LTE Speeds After Switching Plans

OSCROJ36
Member

I recently upgraded from an iPhone 6 to the X and was required to change plans from Large 8GB to Go Unlimited. Ever since the change, my data speeds is being throttled during my morning and evening commutes. I'm nowhere near the 22GB limit, so I don't understand why my speeds are so slow. I'm not able to stream on Spotify or Pandora w/o incessant buffering. Prior to the change, something like this was never an issue.

I travel from 01970 to 02111 during my commute. Since I am paying a higher monthly premium and am not near the 22GB, I don't see why my speeds should be getting throttled -- especially for something as basic as streaming a music service. It's not like it's video or a graphic-heavy application.

I see from other posts on these forums that I'm not the only one experiencing this issue. Could someone please explain why this is happening? AND resolve it? I upgraded phones b/c I was experiencing the well-known battery issues on the iPhone6. Now, I'm regretting the upgrade (phone and plan) as well as staying on Verizon.

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Re: Slow LTE Speeds After Switching Plans

Ann154
Expert

The Go Unlimited Plan doesn't have the 22 GB deprioritization limit. That's on the Beyond Unlimited Plan. The Go Unlimited Plan can deprioritized at any time when there is congestion.

Go Unlimited FAQs | Verizon Wireless

Beyond Unlimited FAQs | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

Re: Slow LTE Speeds After Switching Plans

Ann154
Expert

The Go Unlimited Plan doesn't have the 22 GB deprioritization limit. That's on the Beyond Unlimited Plan. The Go Unlimited Plan can deprioritized at any time when there is congestion.

Go Unlimited FAQs | Verizon Wireless

Beyond Unlimited FAQs | Verizon Wireless

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

Re: Slow LTE Speeds After Switching Plans

gerr2305
Member

I recently upgraded to the beyond unlimited plan and my cellular data speeds have been noticeably worse or even non existent in areas that I used to not have a problem. What gives?

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Re: Slow LTE Speeds After Switching Plans

Community Manager
Community Manager

Hello gerr2305,

 

We always want you to have the best wireless experience. I know how important it is, and I'm sorry to learn about any issues. I'm eager to assist you with a resolution. Tell me, are you aware of other VZW customers having the same concerns, or is it only happening to you? Can you provide me with a zip code and two cross streets, so I can pinpoint your current location? Please share these details for me, thanks in advance.

 

ChristinaB_VZW

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