Service

cheetah1023
Member

I am wondering I used to get 4 bars on my Cell phone whether I am inside or at my balcony.  Lately, I've been getting 2 bars.

What's going on with the cell towers?

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Re: Service

Weth
Sr. Leader

What phone do you have.  Verizon may have added Band 4 frequencies in your area.  If everything still works fine, no worries. 

Band 13 is original LTE and is often overloaded.  Band 4 is newer frequencies, less congested, so you could get faster speed from 2 bars band 4, than 4 bars band 13. 

Re: Service

Weth
Sr. Leader

What phone do you have.  Verizon may have added Band 4 frequencies in your area.  If everything still works fine, no worries. 

Band 13 is original LTE and is often overloaded.  Band 4 is newer frequencies, less congested, so you could get faster speed from 2 bars band 4, than 4 bars band 13. 

Re: Service

cheetah1023
Member

I have the Samsung S5

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Re: Service

Weth
Sr. Leader

The S5 does support Band 4 and Band 13, so my theory still is a possible explanation. 

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Re: Service

E751975
Member

what is verzion doing about the service in 85546. I pay up the butt for your dirt service and every time I call I get the same schmuck answer, nothing is wrong in your area, the fudge if it isnt. It takes almost 2 minutes to fudging load a page

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Re: Service

ggries
Member

How do you change to the newer band?

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Re: Service

Customer Service Rep

E751975, we always want you to have the best possible service. I'm sorry that you've been struggling with your data connection. Allow us to help work towards a resolution. Do you know any other Verizon Wireless customers in this area that experience the same service issues? About how long have you been having trouble with the data connection? How are calls & texts working?  AliciaD_VZW

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