Rebate Rejection: Those Lying SOS's

[dirkbonn]

My wife and I have been purchasing phones from Verizon for over 12 years and my daughter for almost that long.  We get new phone approx every two years, (Somes time a little longer though) so that's about 30 phones and mail in rebates.  We have never missed getting our rebates...... Never!

I wish you luck with your "class action" lawsuit!

[Neander]

JimFitzgerald;  One more time:  I did everything exactly right.

Verizon uses a company called Parego to fulfill their rebates.  It doesn't take a whole lot of googling to see what kind of operation Parego is.   They actually have a patented system that they sell to their vendors, specifically bragging about their "breakage" rates.  Check this out  for just one.

http://routingbyrumor.wordpress.com/2007/12/14/still-waiting-for-that-rebate-check-dont-hold-your-br...

& this    http://j-walkblog.com/index.php?/weblog/comments/rebate_patent/

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"....I'm 100 percent sure it is not a vast conspiracy to steal your money."

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I'm 99% sure they know exactly what they're doing.   Not only do they count on customers not submitting rebate forms, they also count on customers forgetting to use the redemption cards,   and When they are used,  making that difficult.

______________________________________________________________________________________________

Grothka; "Give them a call and talk it over with them ..."

Done. Waiting for results.  

"....before you start ranting about how it's all a scheme to steal your $50."

If  $50.00 is a piddling consideration for you,  feel free to send me yours.  I'll feel much better.

A few thousand customers here, a few thousand customers there, after a while we're talking real money.  If it weren't for us "ranters"   all the rebate success stories would be even rarer.

[#3]

There's no doubt they count on a certain percentage of people to ever send in their rebate request. They also count on a certain percentage of money left unused on debit cards. That's also true of the gift card industry. That's not in any way fradulent. People are just lazy.

[Neander]

UPDATE:   After uploading the evidence  (the image/insert feature doesn't take .gif's   just  .jpg's) to

Zrock02 - Verizon Guy,  I got the following:

From: Zrock02

To: Neander

Sent: 01-21-2011 02:06 PM

You should receive your rebate within 15 days.

Thanks,

Zachary

________________________________________________

Thanks Zach;  I'm looking forward to pushing the SOLVED button.

In summary, I'm sure the rank & file of Verizon is embarrassed by incidents of poor customer service (technical & clerical) and are doing the best they can.   From what I've researched all the rebates that are handled "In House" are done professionally.  Parego looks like the problem, and who's ultimately responsible for hiring them?

[Neander]

You should receive your rebate within 15 days.

Thanks,

Zachary

________________________________________________

Thanks Zach;  I'm looking forward to pushing the SOLVED button.

In summary, I'm sure the rank & file of Verizon is embarrassed by incidents of poor customer service (technical & clerical) and are doing the best they can.   From what I've researched all the rebates that are handled "In House" are done professionally.  Parego looks like the problem, and who's ultimately responsible for hiring them?

[Grothka]

Neander, I am really happy that you are getting your issue corrected, but I'm also slightly annoyed with you saying that this was a result of pooor customer service. There are a few issues with the rebates... but based on the overall impression I've gotten, most people have them handled without a problem. Even in your case where they did have a problem they got it corrected fairly quickly (3 days between your first post and your last post). So really, it was annoying but if this is an indication of the type of service people can expect from parago then I'm happy VZW uses them.

[Neander]

Grothka; I'm sorry you're annoyed.       

Perhaps I got better customer service...    because I complained?       -the way I did?

How many others have gotten this White Postcard after doing everything right?

      <---  Actual Size   the fine print is of coarse much smaller

Seriously,  it doesn't take a whole lot of googling to see what Parego is about.  Check some of the links.  We'll never know how many perfectly submitted forms have/will be rejected by Parego's tactics.   Why should I be happy about "quick service" over an issue that should never have happened in the first place?  

My whole point over this message was/is to alert people to look out for the postcards,   Granted,   I don't seem to be getting a lot of positive feedback on that point,   but if it's not someone's particular problem,  it's easy enough to ignore.

[steveanderson13]

Hey Neander,

     Would you post what happens in the end?  I never use mail-in myself just because of the general hassle and the likelihood that I would lose/forget it, etc.  I always go for the online instant rebate.  It used to be that some stores would even give that to you.  Anyway, thanks for posting.

[Neander · Accepted solution]

Got It!     I'm looking forward to (helping)  fill my truck's gas tank,  with what I think of as what was my own money to begin with.    I just got it back.    Always read the fine print folks. But even when you do,  there are a lot of low-life's out there that hope you'll ignore Their Infractions.           

I've got a gym membership I'm about to cancel.    Here I go  again.....

[rsgreen20]

To Whom IT May Concern:I dont remember the exact date but it was a while back in the mail daily brochures with great saving opputunities.Calls every day giving spills on ,sign an agreement and get udge savings.Then one night a young lady very dedicated to your company sold me on the Idea,that maybe I should upgrade.Since my boss had been bugging me too get a phone I could get my e-mails on.Well off to the verizon store first thing in the morning.And hopefully get this young lady some recognition. Well the young lady that helped me also was very sold on your customer satisfaction

talking for 20 month signing and the purchase.of certain phone and features to go with it I would receive a $200.00 hundred dollar rebate.I made her very aware I did not believe in rebates they where just a hook that never caught a fish.I have twenty five people I am responsible for where i work and I wish they all had the dedication and customer satisfaction she has.She said she would fill the rebate out so all the t where crossed and I dotted all I had to do was put it in the mail.This is my response from you. Dear Customer: Thank you for participating in the Verizon Wireless promotion. Unfortunately we could not Honor your request due to the following reason(s) Invalid purchase Date.Where I work next to safety customer satisfaction is the very most important issue on the table.Well at the end of my 20 month contract I am going with a differnt company.I dont see you being in business much longer after that if you dont improve your customer satisfaction.People are the best advertising you can buy.How much bad advertising do you think you bought with that card.

YOURS TRULY DISSATISFIED CUSTOMER

[Neander]

Thank you RSGreen for your contribution to the topic.  

Some customers are more "dangerous" than others,  and the dubious rebate industry hopes, and in fact counts on,  you being a sheep.    The more noise you can make (growliing),  the better,  dispite all the bleeting you'll hear in the background.      I appreciate the disgruntled "ranters".   The world's a better place because of them.