Highlighted

Poor LTE speeds and connectivity

Member

Who thinks 85kbps 2 bars is good for 4g speeds, evidently Verizon does. I called today about my on going problems and I got an automated text saying the network is proforming acceptability, I am not the only one in my area experiencing this is just the only one willing to wait on a phone for 2hrs. Why pay for high priced cell service when I can go prepaid much cheaper.

0 Likes
Highlighted

Re: Poor LTE speeds and connectivity

Customer Support

JIFFYLUBE84, I apologize for the slow data speeds you're experiencing. You deserve fantastic 4G data speeds at all times. I am a cellphone user, so I can understand how inconvenient it is for you to experience slow data speeds when you want to use your service, and we want to fix this. When did the issue with your service begin? What specific services are being impacted? Are you experiencing slow data speeds indoors or outdoors?

JacobV_VZW

0 Likes
Highlighted

Re: Poor LTE speeds and connectivity

Member
Harrison, Tennessee 37341 Cell Service degraded badly from Full bar to in past 6 months now @ 1 dot
drm1963
drm1963
Member

First off We have iPhone X, iPhone 6s+, iPad 9.7 with Cell service on it.

Family has iPhone x, iPhone 8, iPads, a few Android devices  etc...

We are an Apple FamilyWe have lived in this Home for over 5 years and I have been with Verizon forever, prior to moving here.

When we moved in we had Cell service at MAX strength.

Over pst 6 months our cell service has degrade to what it is now, ALL BUT NON_EXISTANT!

Now this is both inside and Outside the home and the Tower is 1.5 miles away and since I hve not moved my 4,000 sqft home and from what I can tell the tower has not moved either there must be something that Verizon is doing to degrade the signal.

I keep all the phones for my family updated. I have had the phones to the Verizon and Apple store and neither have identified issues with our phones so again, there must be something that Verizon is doing to degrade the signal.

 

I have spoken to others in the area with Android as well as more Apple products and they all have the same story.

 

Verizon service has degraded to the point to where I am looking at changing providers as well as recommending others do the same in the area and then Verizon may take notice of the situation!

I can go to my family inCleveland where we have always had a full bar and strangly we still have a full bar when there but again we return home and anywhere we are we no have just 1 dot or less!

0 Likes