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Poor LTE service Castro and 18th area in San Francisco

supermaurosf
Member

I would like to bring this issue up again to Verizon’s attention. This issue has been reported before in other posts. Completely unusable LTE service in the Castro and 18th area in San Francisco. 

This is an area where I spend a lot of time and I always have to turn off LTE in switch my iPhone X Max to 3G in order to send a message or order an Uber. I wonder why Verizon has not fixed this issue even after all the complaints here. When inside a bar or restaurant the signal bar shows full signal but unable to transfer data. 

Re: Poor LTE service Castro and 18th area in San Francisco

Community Manager
Community Manager

I'm sorry to learn that of the unusable LTE service in the Castro and 18th area in San Francisco outlined in your post, supermaurosf. I understand that you spend a lot of time in this area and you always have to turn off LTE order to send a message or to order a share ride car. You also indicate that inside a bar or restaurant the signal bar shows full signal but the phone is unable to transfer data. I apologize if this issue has been reported before and you have not seen any improvement.

We are committed to improve your wireless experience and we need some additional information. Please answer the following questions and we'll be able to troubleshoot this issue for you.

When did these issues start?
What iOS version is currently installed on your phone?
Do you notice any improvement if you power the phone off for 30 seconds and then on again?

 

AntonioC_VZW

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Re: Poor LTE service Castro and 18th area in San Francisco

supermaurosf
Member

Hello Antonio,

I was a verizon customer in 2016 and left Verizon over this issue in the Castro area. So this is a problem that have been around for a while.

I switched back to Verizon last January to find out this issue is still a problem.

All my iOS devices are runnning the latest version .

Turning the devices off and back on does not improve LTE speeds. 

 

Re: Poor LTE service Castro and 18th area in San Francisco

bearone21
Leader

a full signal bar doesn't =fast connection speeds.

the best speeds you'll ever see from the network is 5-12mbps & can be much slower.

fwiw: i haven't seen  phone that can toggle out of lte....lte works or it doesn't.

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Re: Poor LTE service Castro and 18th area in San Francisco

Community Manager
Community Manager

All services are important and we want your data working as it should be. What speeds are you noticing at the location you have described? Here is a link for a Speedtest:http://spr.ly/6609EtwKh Please let us know your results.  ChrisM_VZW

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Re: Poor LTE service Castro and 18th area in San Francisco

raygrimsinger
Member

This is a well known problem across everyone using Verizon in the Castro area in SF.  I'm thinking about switching to AT&T because it's that bad.

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Re: Poor LTE service Castro and 18th area in San Francisco

raygrimsinger
Member

You can't do anything on LTE, there's no reason to check speeds because there is no speed.  You can't do anything unless you turn LTE off on your phone.  This is wide spread throughout the Castro area.

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Re: Poor LTE service Castro and 18th area in San Francisco

Community Manager
Community Manager

raygrimsinger, We would never want you leaving the Verizon family, we're here to help. Tell us the zip code so we can take a closer look at the area?

TrinetteW_VZW

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