Previous to today I had spoken with Two Service Reps and a Technician. I was told both times that they were looking into my issue of .01 to .02Mbps down speeds and .02 to .5Mbps up speeds. Neither time was I informed that my area in the Middle of Bangor with Two towers within a mile of my house. One is just Southeast and about .7 miles and the other is due North about 1 mile. No large obstructions in the way. I was promised a call back on Friday 14 Feb but had not heard anything so I called support again. This time I am magically in a marginal coverage area, see above that that was never mentioned in the Two previous calls. Add to that that the Supervisor I spoke to now says they will not give me a credit on my bill and the only solution to my issue is to come out of pocket $300 to $900 for a 4G signal booster. I was also told that since this is a marginal coverage area they would Not credit my bill as was promised in the second phone call. Basically we don't care enough to keep you. I see now what my service to this country really means to Verizon. Nada.
Angry In Maine
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