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No 4G on Moto G7

dirthurts
Member

Hi,

I have a moto G7, but can only access 3G current (LTE). I'm also seemingly throttled at 1.8 Mbps, despite 3G being able to handle higher speeds.

I'm up to date, have factory reset, and ensured I'm on the Global setting for network.

Any idea what I can do?

 

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Re: No 4G on Moto G7

Customer Service Rep

We appreciate these additional details. Having this issue in more than one occasion would indicate there is an issue with the phone or settings rather than the network. Have you ever seen 4G on this device? 

 

MelissaP_VZW

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Re: No 4G on Moto G7

dirthurts
Member

Hi,

I tried a different G7, even tried swapping to a new SIM with no change.

So, it's definitely not my phone. It has to be something with Verizon at this  point. 

 

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Re: No 4G on Moto G7

Dano3141
Member

I am seeing LTE+ when using the Network Cell Info app.  This is on band 66 with an RSRP of -116 dBm.  With this network strength, I get 1 Mbps of throughput.  The TAC/ ECI I am using is 43010 / 43071264 if that is of use.

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Re: No 4G on Moto G7

dirthurts
Member

Just another update...

I've tried, so far, North Carolina, Tennessee, and Virginia. No 4G in any state at any location. 

At this point I've tried multiple Moto 7's, all unlocked. 

Anyone have any information on what is goign on? Is Verizon even looking at this? 

Verizon looked into a possible "porting issue" from another carrier, but that was also fruitless.

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Re: No 4G on Moto G7

Dano3141
Member

It doesn't seem like any changes.  I gave VZW customer service a number and time to call me to resolve this, but they never did.  I've installed the Network Cell Info to gain some insight and it looks like the bands I'm connected to just don't have a good SNR or power level in all but the big metro areas.  Perhaps the G7 radio is less sensitive.  Seems like you should expect good 4G service in a big downtown area like Raleigh or Knoxville.  The local store employee said I shouldn't expect the same speeds as big metro areas...  May just have to swap carriers, since that was the main reason I chose Verizon.

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