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New customer complaint
counsel3
Enthusiast

i want to get in touch with the corporate office to file a complaint. I haven't had voicemail for two weeks since i have become a new customer. I have spoken numerous times through chat and no one knows what to do do. Customer service closes at 7 p.m. How is that even possible with a  large company like Verizon? I was able to speak with customer service on the phone at Mint Mobile until midnight.

Please give me a phone number for the corporate office. The customer service is terrible.

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Re: New customer complaint
Tigerstep
Specialist

You dial *VM (86) for voicemail to set it up.

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Re: New customer complaint
vzw_customer_support
Customer Support

We strive to deliver an exceptional customer service experience & are saddened to learn you've received less than that. We deeply apologize for the trouble you've encountered getting support with your voicemail. We have various ways to reach us here: https://www.verizon.com/support/contact-us/ but we want to help via this platform. I've sent you a Private Note to assist further. 

 

KiaH_VZW

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Re: New customer complaint
Ann154
Super User
Super User

@counsel3 wrote:

i want to get in touch with the corporate office to file a complaint. I haven't had voicemail for two weeks since i have become a new customer. I have spoken numerous times through chat and no one knows what to do do. Customer service closes at 7 p.m. How is that even possible with a  large company like Verizon? I was able to speak with customer service on the phone at Mint Mobile until midnight.

Please give me a phone number for the corporate office. The customer service is terrible.


Did you even set up the voicemail after activating your line on the Verizon Wireless network? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: New customer complaint
counsel3
Enthusiast

The voicemail wouldn't even set up at all....Verizon has since resolved it.

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Re: New customer complaint
Ann154
Super User
Super User

That doesn't sound serious enough to warrant making a corporate complaint. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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