Re: Is anybody else getting screwed on their data plans ? My billing issue

Member

There is no goodness in their heart.

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Re: Is anybody else getting screwed on their data plans ? My billing issue 424615

Member

Why is it that the only time you get any real help is if someone is in the store watching?

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Re: Is anybody else getting screwed on their data plans ? My billing issue 424615

Customer Support

We always help our valued customers Sorrycompany! Our last option is to lose your business. What plans do you have currently? Something doesn't sound right with the monthly access fee. If you removed a share line on a previous plan, it would likely deduct only $9.99. If you still have two or more lines, you would still need to keep a primary line active, which will have the highest monthly access fee. You shouldn't have roaming charges on most of our plans, unless you are going outside the U.S. What specific service difficulties are you having? Where are you located? We will make sure we have the best options to meet your needs!

JonathanK_VZW
VZW Support
Follow Us on Twitter@VZWSupport

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Re: Is anybody else getting screwed on their data plans ? My billing issue

Customer Support

Hi Sorrycompany,


Wait!, we miss you dearly. We can review your account to see what particular charge is increasing the bill. Have you ran an account analysis to look for cost savings http://bit.ly/xB4iTc ?  Please accept my follow and send us your mobile number for account review.

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: Is anybody else getting screwed on their data plans ? My billing issue

Member

Your chat line doesn't work for me at all the last three times I went on and even though the other phone had separate charges listed for more than the other two lines, even though it has been deactivated for a year, maybe someone who does math in your company can figure out how this happens.  We are sick of being screwed by your company.

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Re: Is anybody else getting screwed on their data plans ? My billing issue

Novice

I agree. I paid $185 for my phone & jetpack for 1 line a few months ago.

Now I use my phone like a regular cell phone with everything turned off all

the time to keep my data usage down. Since I have another 1 1/2 years to

go on my contract, I am really stuck & unhappy with Verizon & will change

to an unlimited data plan with another carrier as soon as I'm able. Verizon

will be losing many customers because of this issue, I'm sure.

On Mon, Dec 16, 2013 at 10:22 PM, Sorrycompany

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Re: Is anybody else getting screwed on their data plans ? My billing issue

Member

I have been [removal required by the Verizon Wireless Terms of Service] over by verizon. I was late one payment in september and paid twice in october. one payment was to cover the last months late  payment.  they are saying i owe over $500 it is [removed] and they will never see that money collection agency or not

DateAmountStatusConfirmation #Auto payMethod
11/29/2015$30.00paid613808VISA - 8640
11/25/2015$200.00paid562313VISA - 8640
10/23/2015$166.77paid158396VISA - 8640
10/10/2015$150.00paid386838VISA - 8640
08/21/2015$178.38paid142507VISA - 8640
07/18/2015$178.38paid551663VISA - 8640
06/19/2015$175.70paid419345VISA - 8640
05/10/2015$173.38paid011344VISA - 8640
04/13/2015$178.32paid051222VISA - 8640
03/15/2015$188.32paid201934VISA - 8640
02/14/2015$270.23paid583366VISA - 8640
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