Re: Inoperable LTE service in midtown manhattan

imdahlers
Member

I just posted a complain to their facebook and twitter...maybe that'll get a response. Probably not though!

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Re: Inoperable LTE service in midtown manhattan

VZWNY
Member

Been there, done that...this is how VZ will react :https://community.verizonwireless.com/message/993787#993787

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Inoperable LTE service in midtown manhattan

timmiii888
Member

I spoke to Verizon's technical support team over the phone yesterday regarding a trouble ticket for low LTE coverage in area of 42nd Street and Park Ave otherwise known as Grand Central Station. The field tech that responded to my ticket said that the area is a known weak spot in their network and not much if anything can be done to fix this issue. There's also no way to get out of my contract without having to pay the penalties for the 4 lines I have.

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Re: Inoperable LTE service in midtown manhattan

VZWNY
Member

Lol yup...same response I got a few months ago.  Sad really...considering Sprint, Tmobile, and ATT don't suffer nearly as bad as Verizon in this area (and the rest of NYC area).  I just wish this got some coverage in the mainstream media...all you ever hear is how great Verizon is...I'm sure that's true elsewhere, but NYC - no way.  Not even close anymore.  Back in the 3g and early LTE days yes, but definitely not anymore.  And the "support" that we have received is a joke...always acting as if it's the first time they heard of the issue in the area...always asking "is it just one device?"  "is this just indoors"...uh...read previous complaints/tickets......

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Re: Inoperable LTE service in midtown manhattan

Cripes
Member

At this point I'd be happy with 1X speeds. And I'm a couple thousand miles from Manhattan.

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Re: Inoperable LTE service in midtown manhattan

ufotop
Member

Just bought an HTC ONE, works great in Brooklyn and awful in the Herald Square area of midtown. Makes what would be an otherwise highly enjoyable experience unbearable. I have reset the phone, swapped out the SIM card, and most recently exchanged the phone for a brand new one, all without any improvement. Occasionally I will get decent coverage for a few minutes, then it drops and stays dropped unless I go to settings and change my preferred network to GSM/UMTS and then back to LTE/CDMA; a lame work-around at best that doesn't always work. What, if anything, does Verizon intend to do in order to fix this?

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Re: Inoperable LTE service in midtown manhattan

Inimical
Member

Same issue here.. I'm on 53rd and 6th, but anywhere you go in Midtown the service is terrible. My co-workers who have other carriers do not have this issue. On a slightly brighter note VZ seems to be rolling out their AWS spectrum, which if I understand correctly should ease the congestion:

http://www.theverge.com/2013/10/16/4844524/verizon-wireless-begins-beefing-up-lte-network-with-aws-s...

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Re: Inoperable LTE service in midtown manhattan

VZWNY
Member

Yup...AWS being rolled out...but only if you have a device that supports it.  *MOST* will not.  And quite frankly, with the absurd customer service that VZ showed to most of us, I can't imagine many people wanting to sign up for a new 2 year contract to get one of the AWS supported devices...or paying full price to not get tied into a contract. 

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Re: Inoperable LTE service in midtown manhattan

Inimical
Member

I've had success contacting their executive team in the past - I suggest you do the same:

http://aboutus.verizonwireless.com/leadership/executive/

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Re: Inoperable LTE service in midtown manhattan

Prizm
Member

Manhattan Verizon is straight up garbage 4G LTE.  This is just like the bad old days of ATT with the iphone 1.  I was disappointed a year ago with Verizon service in the city and now I'm even more disappointed.  Midtown.  Lower midtown.  Uptown. SOHO. East Village, you name it.  Barely dial up speeds, if that.

Verizon has some serious, serious problems here. I can only imagine hundreds of thousand are thinking about jumping ship here. All my friends on ATT get smoking speeds.  It's definitely not worth the price.

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