I'm accruing data usage when I'm connected to wifi

[bpowell6619]

I was right next to the wifi card and I've never use this much data till I

got my 4G phone and I use wifi almost all the time I can. Almost went over

the g last month so I up it n now looks like I might again.

On Aug 24, 2014 5:10 PM, "Verizon Wireless Customer Support" <

[bpowell6619]

And it should not matter what apps are running when I'm on wifi Verizon

should not keep charging me when I'm wifi seems like u guys just keep

charging people to make them go over n every time it says it's on wifi

On Aug 24, 2014 5:24 PM, "Verizon Wireless Customer Support" <

[jkricefamily]

Wifi is not disconnecting it's running concurrently. Both icons are lit at

the same time.

On Aug 24, 2014 2:10 PM, "Verizon Wireless Customer Support" <

[vzw_customer_support]

LindsBish,

We want to ensure your phone is working properly. What model phone are you having the trouble with? You mentioned that both Wi-Fi and cellular data are enabled concurrently. Can you disable cellular data or is it not responding to you when try to turn it off?

BrianP_VZW
Follow Us on Twitter @VZWSupport

[jkricefamily]

Galaxy s5 yes I can turn data off. When I do so it goes off. However we

have four phones in the house they are all galaxy s5 two phones turn the 4G

icon off when the wifi turns on the other two phones leave the 4G icon lit

when the wifi is on the two that stay lit are my kids phones the two that

turn off are mine and my wifes. Ever since we changed to this new plan and

the new phones, we have been using a lot more data and I don't understand

why that's happening. Every time someone comes on here from Verizon all

they do is ask what make and model of the phone is no one is actually

answering the question from Verizon.

On Aug 25, 2014 11:35 AM, "Verizon Wireless Customer Support" <

[Ann154]

Sounds like your kids need to turn off the cellular data connection when connected to the wifi router at home. Also you should turn on the data usage option under the Settings to set a limit for how much data each phone is allowed to use.

[jkricefamily]

The phone is supposed to do that automatically. If verizon has changed

this so they can charge more data it's ridiculous.

[lonsgirl]

My husband and I switched from Sprint to Verizon a few years ago when we got IPhones (4 and 4s respectively).  Never an issue with data. This past May/June, we upgraded to Samsung 5s and added our son to the plan (with my old IPhone 4s).  All of a sudden we are almost exceeding our 6g max.  It is not our son.  I checked and Verizon summary shows it is my phone that accrued so much data.  Now I work Mon thru Fri and am connected to our work wifi.  When I am home I am connected to our home wifi.  I just don't understand how all of a sudden this is an issue. Any thoughts?

http://www.pinterest.com/pin/create/extension/

[jkricefamily]

This is the same issue many are having. I see a class action suit, in the

future. Verizon has changed their data usage and not informed us.

[#10]

No class actions allowed per US Supreme Court Decision.

Read Verizon's Customer Agreement only arbitration or single right of action.

Good Luck