HORRENDOUS signal strength at home


Why is my Verizon strength at 1 bar (when I’m lucky, it is not consistent) when I’m at home & my WiFi is full strength. How do I fix it! It takes forever to load, messages don’t come through right away, I don’t get emails until I move around & find a spot with 1.5 bars or leave my house & drive away. What is the problem it’s getting irritating just started about 1-2 months ago, and NOTHING has changed in our house or area.


Re: HORRENDOUS signal strength at home

Customer Service Rep

I'm sorry to learn of the service issues that you are experiencing at home, tattgirl72. We are committed to improve your Verizon Wireless service experience.


I understand that you are connected to your WiFi network and you experience issues with messages not coming through right away, emails don't come in until you move around to increase the signal bars. You also indicate that service is better outside your home. No worries, we will get to the bottom of this issue and find a way to improve your service.


You mention that this issue started about 2 months ago and nothing has changed in the area or in your house. First, we need to check your specific area for any potential network issues. Please provide your ZIP code and the nearest intersection to your house and we'll be able to check the area.


You indicate that you have full bars for your WiFi network. Depending on your phone model, your phone may have a WiFI Calling feature (https://www.verizonwireless.com/support/wifi-calling-faqs/) that is specifically designed to improve indoor service. What is your phone model? I will check if it has this feature and we'll share a link with instructions to turn that feature on to see if that improves your experience at home.