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Coverage during NY Metro North Commute is AWFUL

saheemg
Member

I commute from Peekskill, NY to NYC everyday.  The route is right along the Hudson River.  My commute is relatively short at 1 hour. Its a beautiful ride.  It usually is punctual.  And yet, every morning and more so, evening commute is still filled with frustration!

Roughly speaking I have stable/consistent 4G coverage for at most 5 minutes of the commute.  The rest of the time the signal changes from 3G, 1x, and No coverage.  In short, its basically unusable besides reading email or some blog posts (without images).  This is very difficult for me to accept.  I pay a very large monthly fee for unlimited and during the only time I really need to rely on Verizon (rest of day I use wifi), I get terrible service. 

My current phone is the Nexus 6p.  Before this phone I had Moto X (1st generation).   It has always been basically the same story.  Although, it recent months it seems to have become worse.

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Re: Coverage during NY Metro North Commute is AWFUL

MicGree
Member

I see this message is two years old.  I take the Harlem Line, and have a similar problem -- large portions of the one hour-plus trip (each way) during which internet access via Verizon is non-existent.  Reasonably new Samsung phone.  This is an important time in terms being able to access information relevent to my work and it is very frustrating.  I note that a columnist in Barron's recently complained about the same thing. Is there some way to get this problem to Verizon's attention?  

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Re: Coverage during NY Metro North Commute is AWFUL

Customer Service Rep

We are sorry to read that you are having issues with data while on your commute, MicGree. We would like to get some information on this concern. What areas of that line have this service gap? When did this issue begin?

PedroM_VZW

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