Can you report congested towers?
GreatTyler
Enthusiast - Level 2

So I work next to the Bay Bridge in Maryland and over the summer traffic backs up a crazy amount. I have noticed that when traffic backs up, which is almost every day now, I cant use my data at all. Music wont load, google wont load, nothing will load and it not just me cause all my coworkers that have verizon have the same issue but all my coworkers that have AT&T have great connection. Is there a way to tell Verizon that there tower is being overworked? Thanks

0 Likes
Re: Can you report congested towers?
bearone21
Legend

no

0 Likes
Re: Can you report congested towers?
GreatTyler
Enthusiast - Level 2

lol thanks, I guess the only option is to switch to the provider that has the better reliability then

0 Likes
Re: Can you report congested towers?
glitchedpixel
Specialist - Level 1

Sprint, T-Mobile or AT&T won't magically make kids on summer break cease to exist.

0 Likes
Re: Can you report congested towers?
GreatTyler
Enthusiast - Level 2

If only they could..... sigh... lol, but my coworkers that have AT&T have no problem with data when me and the other shmucks with Verizon cant google a thing

0 Likes
Re: Can you report congested towers?
vzw_customer_support
Customer Service Rep

I use Pandora daily in my car, so I can imagine how frustrating this must be, GreatTyler. You're a valued customer, and I wouldn't want you to cancel service. Let's take a closer look at this and find out what is going on. It does sound like congestion, but I do want to ensure I am gathering some more information to be sure. Does service improve if you travel outside a 5-mile radius? What city and major intersection is this happening at? Do you have any issues with calls and texts too? 

 

AnthonyC_VZW

0 Likes
Re: Can you report congested towers?
rcschnoor
Legend

@GreatTyler wrote:

If only they could..... sigh... lol, but my coworkers that have AT&T have no problem with data when me and the other shmucks with Verizon cant google a thing


Keep in mind that no provider has the best coverage in ALL locations. Switching to another provider because they don't have adequate coverage in one location may simply leave you without coverage in another location which you currently have adequate coverage.

 

All providers have areas in which they are lacking in coverage. The trick is to have as few of those areas in the places your frequent as possible. If this is on a commuting corridor which you DO have coverage when there is NOT a lot of vehicle traffic, the question would then be if this small portion of your day outweighs the rest of the areas in which you DO have adequate coverage and another carrier may not have coverage as good as what you are use to receiving.

 

The grass may look greener now, but you should look at the forums on other providers. They have just as many customers complaining about lack of coverage in congested areas, too.

0 Likes
Re: Can you report congested towers?
GreatTyler
Enthusiast - Level 2

Thanks for the response, I ran a speedtest at the location in question and it got 0.73 mbps and text messages sometimes dont go through and I have to keep hitting pretty but phone calls drop here and there but even when they are connected it is to choppy to understand most of the time. I drove to a gas station about 3 miles down the road and ran a new speed test and got 43 mbps, which is quite a difference. The dead zone is at sandypoint state park in Annapolis Maryland

0 Likes
Re: Can you report congested towers?
vzw_customer_support
Customer Service Rep

GreatTyler, I appreciate these details and the results of the speed test. I was not able to locate any alerts for Annapolis, Maryland. Do you know if you received 0.73 Mbps as a download or upload speed? For reference, we classify download speeds between 5-12 Mbps, and 2-5 Mbps upload as within 4G LTE range. How does your service perform outside of peak traffic hours? Do you receive any error messages when attempting to text or when your calls drop? Looking forward to hearing back.

 

LorenzoP_VZW

0 Likes
Re: Can you report congested towers?
GreatTyler
Enthusiast - Level 2

The speed test results were outside of traffic times and the .73 mbps were download speeds. I ran it multiple times that day and it was pretty consistent with that speed. I never got any errors during calls other then it being choppy while talking or just dropping out. 

0 Likes