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Re: Can't sync mail over 4G.

Community Manager
Community Manager

Hi Gwoody,  I apologize for the delayed response.  I can certainly understand the frustration this has caused over the last month!  You stated that you have used 3rd party email apps to no avail.  Have you tried using the Xfinity Connect app to sync your email?  If so, did you have any success? 

Thank You,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: Can't sync mail over 4G.

Member

As of this morning, the 4G network is letting me sync incoming mail but won't let you send mail on a pop 3 account. Yes I know how to use the Comcast app. And yes Verizon support has been very delayed and frustrating. Do you all have any idea as how to fix this problem for good? Now I have to switch to wifi so I can send this to you, not the way ots supposed to be.

Sent from my Verizon Wireless 4GLTE smartphone

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Re: Can't sync mail over 4G.

Member

Goody are you still having problems sending email over 4G.  I have a HTC Rezound  and am having the same problem.

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Re: Can't sync mail over 4G.

Community Manager
Community Manager

Hi Wsakir!

I want to see your email sync flawlessly over our 4G network! Can you elaborate on what is happening on your device? How is the email provider? Is it more than one email account?

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: Can't sync mail over 4G.

Member

I cannot send email via my pop account when I am on 4G. It does work on

WiFi. My email provider is Time Warner RoadRunner

On Tue, 2012-11-20 at 12:57 -0700, Verizon Wireless Customer Support

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Re: Can't sync mail over 4G.

Member

Same issue. 2-3 days now on my 4G Thunderbolt. Been working fine for a year.

Not happy - I missed a ton of important work emails and had no clue until I signed on from my PC!!!!!!

What's wrong Verizon?

- Scott

PS: How about the darn Android update for Thunderbolt already too?

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Re: Can't sync mail over 4G.

Member

Did this get solved for you?  I'm having the same problem and it started about the same time. My wife and daughter are having the same issue so it's not my phone.

I've removed and readded the account but it didnt help . we're all using razr devices.

thanks .

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Re: Can't sync mail over 4G.

Member

nope. I am going to call them today.

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Re: Can't sync mail over 4G.

Member

Fixed. Has to reformat my phone phone - THIS SUCKS!

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Re: Can't sync mail over 4G.

Member

What do you mean by "reformat my phone"?

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