It is important that you are able to use your device, harrisb1994. What make and model of device are you using? Are the other phones in your house showing 4G LTE or are they showing another indicator, such as 1x or 3G?
Sorry I know that's a lot.. Ive told that to so many people I just spouted off and didn't answer your question. It was a Moto E6 that stopped working, and now I'm back to my broke old Moto G play. I do not want to chance having a prepaid phone that doesn't work right where I'm located, that a rough 2 weeks. I really couldn't take that ive just got to get a name brand phone I guess.
Thank you for those details and we certainly want to get to the bottom of this for you. We will be sending you a private note so that we can take a look at the account. Please reply to that private message.
The Moto E6 sold for prepaid, has to be on prepaid for a while before it will work on postpaid. When you purchased the new phone did you swap your Sim card from my old phone? When you purchased the new phone did you swap your Sim card from my old phone? Or were you given a new Sim card to activate in the new phone?
how were you migrated from prepaid to postpaid service?