ATTN: Verizon Reps - ref: LTE outage ETA for repair and other questions

[dolemite]

I have read the other threads about the outage and seen the official tweet. Are there any Verizon employees that can shed light on the following questions?

- Estimated time of repair?

- Are we going to be reimbursed/discounted on our bill?

- Can we expect this to happen again?

- Was this a planned outage and customers were not notified in advance?

[VL600_Boston]

Do you have a link for the official tweet?

[dolemite]

I can't link to it at work due to firewall. It's in one of the other threads... it may be in this particular forum; another user quoted it.

[PJNC284]

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VerizonWireless Verizon Wireless 

We're aware of an issue with #4G #LTE connections & our network engineers are working to resolve quickly. Will update here.

56 minutes ago Favorite Retweet Reply

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http://twitter.com/#!/VerizonWireless

[VL600_Boston]

Thanks,  I think I found it  -      http://twitter.com/#!/VerizonWireless

[ivorypraise58]

Very good questions!

I just got off the phone with Verizon and was told to try to access it every hour.  We have the LG VL600 aircard on a desktop computer. Due to our location the 4G network is not available and we must use thd 3G network.  Verizon said it was a 4G network problem, somthing about updating it,  but the outage was affecting some of the the 3G network also.

[TheSchneider]

That makes sense why the whole (or most of) the network was effected. SW update went bad, they are probably trying to roll back to the previous sw load now! I have 3G coverage at this time in PHX but no 4G still.

[dolemite]

"Verizon said it was a 4G network problem, something about updating it,"

If this is true, you would've expected Verizon to notify its 4G customers... or even all of them as it appears 3G is affected as well.

[ivorypraise58]

I just tried to use my mobile hotspot from my LG smartphone to see if it was a 3G network problem when only using a 4G device--well my 3G phone doesn't work either, only 1 bar for the 3G network!  Ugh!  Hope it gets fixed soon!

[toughbook]

I was told it was a planned update which started at 2:00 AM Eastern.
I appreciate them doing updates, but for them to not send out a nationwide text advising us is just bad company policy. I know for a fact they can do that with the new FEMA law that was pit into law for all carriers. You can bet the media is going to be all over this.