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4G is Very Slow Even With Full Signal

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I have a Droid 4 and it constantly bounces between 4g, 3g, and at times 1x and even when in 4g LTE and full signal its extremely slow compared to my friend's Galaxy S 3 on Sprint. We both downloaded the same file and his phone downloaded it in about 45 seconds compared to about 2 minutes on my phone while in 4g with full signal. I tried going in airplane mode and then turning it off, soft reset, and my last option was the factory reset which didnt improve anything. I do still have the unlimited data plan and I use quite a bit of data listening to streaming radio while Im at work. Youtube and Netflix are extremely annoying to attempt to watch because of the constant buffering, plays for 3 seconds and then buffers for 2 minutes, this is just ridiculous. Im running out of options here, my next step is to terminate my service and go to Sprint which is much cheaper and from what I see much faster as well. I don't understand why Im paying top dollar for mediocre service. If I find out that my service is being throttled Im parting ways with Verizon immediately! Any suggestions or possible apps to restore the speed that I should be experiencing from "Verizon 4G LTE, America's largest 4G LTE" network? I measured my 4g data connection and it is horrible. The signal is completely full and the speeds are 0.38 mbps for downloads and 2.64 mbps for uploads. This is terrible! Im in Richmond Virginia and the coverage for 4g is excellent.

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Re: Slow is Very Slow Even With Full Signal

Customer Support

Hello msims1985,

We want you to enjoy the absolute BEST wireless experience in the world from us! Rest assured as I'm committed to getting this resolved for you. May I ask what zip code are you in? Also, is another Verizon device having this issue in the same area? Can I assume that there isn't any physical or liquid damage on your Droid 4? If you can provide me with the details from the questions then we can get this resolved for you.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: Slow is Very Slow Even With Full Signal

Member

23060 is the zip code where I am mostly which I have full 4g service. My phone has no physical damage whatsoever and this is the 2nd droid 4 that experienced this. My coworker has verizon as well but is not experiencing this problem. I believe my phone may be being throttled due to the amount of data I use.

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Re: Slow is Very Slow Even With Full Signal

Customer Support

Thanks for the additional details msims1985. Verizon Wireless does not throttle however, we do implement network optimization. You can view more information here http://vz.to/17U9bZd The good news is 4G devices are not impacted! Per the details you provided it seems as if it is a device issues. When you received a replacement did you receive a replacement sim? If not, I suggest a new sim. You can receive a sim at a direct store location, online or I can send one. Please share. Thank you.

Tominque B.
Please follow us on Twitter @VZWSupport

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Re: Slow is Very Slow Even With Full Signal

Member

Ok thanks, I will try the new sim card.

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Re: Slow is Very Slow Even With Full Signal

Customer Support

Awesome! Please let us know how it goes msims1985!

Thank you,

Lena_VZW
Please follow us on twitter @VZWSupport

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