4G LTE Internet Service Down Multiple Days

Member

I am on the West Side of Madison WI , near Old Sauk Road and Hwy 12 ( A heavy populated area). I would say there have been 6 different days that I have not had any internet connection through 4GLTE. The symbol is there but it doesnt work. Any time I call I have to go through system diagnosis on my phone but my phone is not the problem because multiple verizon customers are out. Today is one of those days. I run a Android Razr Maxx HD and another of the customers run a Iphone 5. What good is the data plan and a fancy phone if it wont work?

I'm writing here so hopefully this gets a little attention.

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Re: 4G LTE Internet Service Down Multiple Days

Customer Support

@BonJovi,

Let's get you data up and running so you can go back to enjoying your phone.

What's the zip code where you having these challenges? Try removing the SIM card for a minute. Insert and retest.

Keep me posted.

JohnB_VZW

Follow us on Twitter @VZWSupport

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Re: 4G LTE Internet Service Down Multiple Days

Member

Zip 53717 - Out this morning also. There is no SIM card.

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Re: 4G LTE Internet Service Down Multiple Days

Sr. Leader

All 4G phones such as the Razr Maxx HD and the iPhone 5 have SIM cards ... that's how they connect to Verizon's network.  Here's how to remove the SIM card on a Razr Maxx HD:

SIM Card - Inserting / Removing - DROID RAZR HD / RAZR MAXX HD by MOTOROLA

Here's how to remove the SIM card on an iPhone 5:

SIM Card - Inserting / Removing - Apple® iPhone® 5

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Re: 4G LTE Internet Service Down Multiple Days

Member

Thanks tiki I got it removed, This still did not do the trick.

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Re: 4G LTE Internet Service Down Multiple Days

Sr. Leader

Maybe there's a tower issue in your area?  You may want to contact Customer Service and report it.

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Re: 4G LTE Internet Service Down Multiple Days

Customer Support

Thank you for the additional information BonJovi!

Thank you Tiki for the help with sim card removal by the way!

I checked the area and I don't see anything alarming. Does this only happen while you're indoors or is it happening outside as well?

Is your Wifi turned on? Please ensure it's disabled here: http://vz.to/1b7MDmU


Melissa_VZW
Please follow us on twitter @VZWSupport

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