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Just switched from iphone 4s, and want to love this phone. But wireless isn't great (I'm next to the router), and I get neither 3 or 4G. I tried power cycling. I took out and put back in the Sim card. I tested signal strength with OpenSignal: on Voice I have three bars out of 6 (-101 dBm eHRPD Verizon Wireless, whatever that means), and on data, nothing - no Data.
Part of that is I believe we are in a Verizon hole (and I am in the close in suburbs of a major metropolitan area, zip 22003) but part has to be this phone. Grr!
Is there anything I can do?
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You said your Next to a Router i'm assuming it's Connected through DSL or Cable is that Correct? If so you can't get a 3 or 4G signal from it.! but you can However get a Wi-Fi signal if the Router is a Wireless Router Turn your Wi-Fi on by going into your Setting and see if you see your Router if your do enter your Username and the Password and you should be connected.. b33
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Yes, I realize that i can't get 3 or 4G from router. I was trying to say I get both poor wireless AND nonexistent 3/4G (not sure what the term for that is). Wireless is from cable modem and wireless router. WiFi is turned on. I have tried cycling that too.
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In re-reading you post i over looked the first time you have a iPhone 4s the 4s cannot Utilize get 4G service only the iPhone 5 Try these Suggestion see if helps to improve the 3G service OR as mentioned Try using the Wi-Fi from your router..
Here are some things you can Try. Some have Before with Good Results..
- Try a Network Extender from Verizon see if that helps pull in the Signal..
- You said you had a Router).! As i mentioned in my previous post with a Router if it's Wireless you can run your Data that way through your Wi-Fi Setup and get some good speeds
- Since you have a iPhone 4s you can try this and see if it helps Do a *228 Send then option 1 for a Phone reset or 2 for a PRL update it may be you phone just needs this update to reconnect with the Tower Try this and see if it helps any..
- IF the above don't work Call Customer Service 1-800-922-0204 From a Landline *611 from a Cellphone and then Choose Option 3 Tech see if they can help you get the issue resolved..
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The OP just switched FROM the iPhone 4S.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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Yea I realize that Now.. Ann the OP has a Verizon 4G Router, and lives Around the Annadale VA area I was looking on Sensorly and i Googled the ZIP when looking on Sensorly there seems to be pretty Good Coverage so i'm wondering if Its a bad Sim Card that needs to be replaced..
I don't if this will help or not but i put on here the Link of the only Router i found that Verizon sells, And I added on here the Manual to the Router in the PDF format Version.. Hope this helps the OP
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Thanks, all, for your suggestions. Every other wireless device in the house (and we have quite a few!) works fine and gets a good signal, so I don't think the wireless router is the problem. I may look into getting a new SIM card, though. I hope they won't charge me for it, the phone is less than a week old. And all the other phones in the house get a good data signal - iphone 4 and 5 and my husbands phone. So that leaves me to think that the problem is with my phone. And, yes, I checked on Sensorly and OpenSignal, and even Verizon's coverage map, and we should have good coverage here.
*611 next. I tried *228 and got a message saying the Sim card has updated my roaming capabilities.
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Hey Good Luck there and sorry if i didn't Catch on Quick it's a Sign the Old Saddle is Slippin a Bit b
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lizmn wrote:
Thanks, all, for your suggestions. Every other wireless device in the house (and we have quite a few!) works fine and gets a good signal, so I don't think the wireless router is the problem. I may look into getting a new SIM card, though. I hope they won't charge me for it, the phone is less than a week old. And all the other phones in the house get a good data signal - iphone 4 and 5 and my husbands phone. So that leaves me to think that the problem is with my phone. And, yes, I checked on Sensorly and OpenSignal, and even Verizon's coverage map, and we should have good coverage here.
*611 next. I tried *228 and got a message saying the Sim card has updated my roaming capabilities.
Please don't dial *228 if your phone has a SIM card. The roaming capability updates on 4G phones (i.e., those with SIM cards) are done automatically by the SIM card, dialing *228 doesn't work (usually the calls won't go through). If you want to force an update should one be available, turn off your phone, remove the SIM card, wait a few minutes, reinsert the SIM card, turn the phone back on, then wait a few minutes for the SIM card to re-establish a network connection. You might try that again before getting a new SIM card (and yes, SIM cards are free at your local Corporate Verizon store).