I keep my phone locked with a pin to keep my kids from playing. I changed the pin this afternoon and I can't get back in. I've entered a pin over 600 times. The phone has no't prompted me to enter information to reset via the gmail account my phone is associated with. The software was updated just a few days ago...I suspect that's the cause of this problem. Factory reset is NOT an option. There has to be a way to get back in without losing everything.
Thanks for all your helpful suggestions (that don't include factory reset).
Hello Mommymoppet
I'm very sorry to tell you this the only option is a factory reset. For your protection we don't have a way to remotely unlock your device.
Here's the factory reset instructions: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=46649&lid=sayt&sayt=hard reset bionic*
I know factory resets can be a pain. I appreciate your patience.
JoeL_VZW
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