outgoing calls are restricted by the FDN
happy_camper
Newbie

Can not make out going calls. I get a message that outgoing calls are restricted by the FDN. Anyone have any solutions?

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Re: outgoing calls are restricted by the FDN
breezex
Specialist - Level 3

Try a soft reboot.  Power off your phone.  Then press and hold the power button + volume down button for 10 seconds to perform a force reboot on the device.  If this does not work call Verizon Support.

Re: outgoing calls are restricted by the FDN
whatthe_1
Newbie

I can't call verizon support because my calls are restricted.Don't you think I tried that first?

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Re: outgoing calls are restricted by the FDN
breezex
Specialist - Level 3

If you cannot access another phone, cell or landline, to call Verizon, then stop by a Corporate Verizon store.  Make sure it's a Corporate store because many 3rd party independent retailers (they look similar to Verizon Corporate stores) will charge $10-15-20 for a new SIM.

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Re: outgoing calls are restricted by the FDN
breezex
Specialist - Level 3

Another person has found that a soft reset fixed his FDN problem.

https://community.verizonwireless.com/thread/783944

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Re: outgoing calls are restricted by the FDN
vzw_customer_support
Customer Service Rep

Hi happy_camper!

I'm so sorry you are having trouble making calls out. FDN stands for Fixed Dialing Number, a feature that allows users to restrict their outgoing calls and messages to selected phone numbers. If this is not resolved by rebooting the device, a new SIM card will address this concern for you. You can pick up one at a corporate store for no cost or by reaching out to us. Keep me posted if you need further assistance.

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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Re: outgoing calls are restricted by the FDN
MELeyshon
Enthusiast - Level 1

the soft reboot worked like a charm on my DROID Razr Maxx!  Thanks!Smiley Happy

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