Thank you for re-releasing the failed 29.3MB update that you put out initially in October.
Imagine my surprise thinking I was actually getting the ICS update only to find out it was the same failing update from October.
Your doing so well at gaining friends these days.
Now how about releasing the ICS update before the year is out.
I received the 29.3MB update today, it installed successfully and Android version remained 3.2.
Next the download for Android 4 (ICS) was offered. I downloaded it and received a message that "download failed."
I tried again and got to "verifying download" which completed but then did nothing.
I then tried to download again and it seemed to complete but remained on the download screen, so I let the 7.7 think for a while then gave up and performed a restart(the system was not locked at all when I did this).
On reboot I tried the download again and everything installed successfully! It took about 10-15 min and my 7.7 is much more usable now with ICS (I have to admit I was spoiled with ICS on my XOOM before I switched to the 7.7 smaller form factor).
At any rate perhaps one or all of these steps may lead to success for others...
Found the below in another forum. Lets go for it. If anyone finds the emails put them here please.
I've read a lot of discussions regarding the update to Android software on the Galaxy Tab 7.7. There seems to be a lot of frustrated consumers and many seem to have given up and consider taking their business elsewhere... so my question to Verizon would be "Does anyone care" The loss of a consumer business over their entire life must be something approaching $50,000-$100,000. This isn't small peanuts. Even if this is Samsung's fault the longer the update takes the more pressure Verizon should be bringing to bear on Samsung to get it done for fear of losing a customers lifetime business... What is particularly bad about this situation is that the 7.7 was a flagship product at the time it was released and as such the consumers who bought it are likely influential to their friends thus costing Verizon a great deal more in lost business as they convince others to either move their business to a provider with more frequent updates or to Google directly. For every person they convince to go away thats another $50-$100000 over their lifetime... and for every person that person influences to move ...its a snowball... and Verizon/Samsung should be way more attentive to the long term business risks at stake here. I suspect this risk may be lost upon upper management... lost in a flurry of online daily discussions like this one.... So I'll share a tactic/technique that a former colleague used with Citigroup was giving him the run around..He opened up the respective annual report that had a bunch of board of directors and executives by name and he tracked down > 55 of their emails and mass emailed all of them and asked "Does anyone care?", If so call me at ... and shared part of his story... Within 48 hours he had received dozens of phone calls from all of the world and his problem was on its way to resolution VERY quickly. The fact is the consumers are not sharing their frustrations with people who are empowered to make priority decisions to get this done and the likelihood of the front line responses communicating the potential for mutiny among the 7.7 owners to those with power are likely nil as the update would have occurred much sooner. Frankly its almost Key Lime Pie time and while I wouldn't mind seeing the tab go to ICS, with Key Lime nearly out it makes just as much sense to push weight into the resources to get it to Jelly Bean or even be first on the list for Key Lime. Bottom line is go to SEC's edgar database do a search for 8k or 10k and piece together every executive's email you can find(Google, LinkedIn) and ask "does anyone care". Of course this is in addition to opening a ticket, and normal front line procedures but treat this like a political request... you call your Congressman's office and ask for help in your district... its a corp and they have similarly high placed "congressman" that do listen to their customers..its just that most customers never dare to reach them. Don't call in to ask to speak to the front line's manager's manager's manager's manager...learn to connect with these folks directly. And ask the basic human question "Do you care?"
Most executives are not sociopaths...many will call. They will resolve.
I took my two month old SamsungGalaxy Tab 7.7 to the my Verizon store yesterday because it was spontaneously rebooting 3 to 4 timers per week and it was initiating and failing an operating system update to ice cream sandwich on a weekly basis. What was really strange, was that when you manually checked for updates, it gave the standard message that the system was currently up to date. The store manager checked it out and informed me that some of the 7.7 tabs had a non-repairable bug and the bad news was that my was one of those that was affected.
The good news was that my tab was only 2 months old and I was given a new 7.7 tab with ICS already installed. I am now a very happy camper!
<Duplicate post deleted for crossposting violations per the Verizon Wireless Terms of Service. See https://community.verizonwireless.com/message/923756#923756 for the original message.>
Message was edited by: Verizon Moderator
I too had allot of trouble, downloading the patch everyday for weeks hoping it would work, finally bit the bullet one night and spend 2 hours on the phone with tech support. She did everything she could and finally she got to the right person that told her it was un-fixable, it need to be returned to Samsung. They shipped me a box, I packed it up and a week later I recieved a new unit with the ICS update. Didn't cost me a dime, but some time and lots of fustration. I'm not happy about it, but I suspect that's what most people will need to do.
Now it looks like the failed update isn't even there. I've re-started, cleared the framework and the system update is no longer even downloading. Has Verizon pulled it??? I have the same FD01 problem and was about to call Samsung, but I wanted to make sure I could duplicate the problem with them on the phone. But no OTA update now!!
It appears that the update has been removed...I had tried it on Tuesday or Wednesday last and it was there but after reading the above it appears it may have been removed. I heard rumor a couple of weeks ago that something was about to be done by VZW that would make most people happy but until I see it ... it is just that rumor.
Just an FYI, I ordered a factory refurbished Galaxy Tab 7.7 off Verizon's web site. When I called to ask sales what OS it would be running, they told me android 3.2 and that they didn't know when an update would be available. <Comment deleted to comply with the Verizon Wireless Terms of Service.> But when I opened the box and turned it on, I thought it looked a lot like ICS, and sure enough, when I checked the version, it said Android 4.0.4. I was surprised and relieved. So at least new ones, or refurbished ones, are shipping with the new OS.
Message was edited by: Verizon Moderator
This thread helped me out a great deal. I went into a Veruzon store today armed with the info I had here. I got incredibly lucky and the "Upgrade to 4.0" came up as I walked into the store, so I was able to show them how it gets stuck. They ordered me a replacement and it is coming via Fedex this week. Looking forward to finally ending this log battle with Verizon. Thanks.
Update April - Took several phone calls for Verizon to realize that they can't send me a new tablet until I send my old back. Sent it in and they updated the software and sent it back. That worked, but now I have a new problem where it doesn't last long as a hot spot. It kicks me off frequently.
So after another 7 phone calls to Verizon for this problem, multiple tests, etc. They agreed to send me a new tablet.
Got the replacement tablet and still having the same issues. Another 4 phone calls to Verizon and still not fixed.
I will say that the hold times are much shorter and I can tell that Verizon is using better reps who seem to genuinely care that I am having a bad experience. 2 out of 4 actually called me back as they said they would. Not 100% improvement, but significantly better.
After several failed attempts to update my tablet OTA, I contacted Verizon Technical Support. Actually spoke with two separate TR's and they connected me to Samsung's Tech Rep via telephone and stayed with me on the line. Samsung immediately issued a return for the tablet and issued a printable UPS Second Day label and the tablet was off to their North Dallas facility for updating. Two weeks after it was sent, it came back UPS Second Day Air with the updated Android software 4.0.4 and it works beautifully.
Make backups, remember where you placed app icons and send it in. Is it easy and convenient? No. Does it work better? Much better. Now this little jewel performs as advertised and the updates are impressive.
Oh, the updated software push is supposed to make the next software upgrade OTA easier to receive.
My two cents.
I ended up having to send my 7.7 to Samsung to get them to install ics on it, now today find Samsung has started pushing 4.1.2 to international versions of this device. Likely it will be late this year before the update is cleared thru Verizon's testing, I hope it is free of the snafu's that occurred from the ics rollout
I heard that about 4.1.2 and I can't wait to jump through all that. I like Android 4.1.2 I have it as well on my phone but if they also give us all the issues that was apparent with ICS OTA. I don't want that for sure but with VZW track record...I can somewhat guess what I am going to get. I won't do that again...I will do something else. I can create all those issues VZW created for me myself and I can only blame myself and fix it myself. It is a really nice tablet and I am not ready to give it up because VZW does not know how to update it when they say they will. Android 4.1.2 is much more than I expected on this tablet but very welcome.