I have had my Samsung Galaxy S III for a little more than one
week. I really like this phone but is has a big issue with it like many others
The reception is very bad indoors. My Galaxy S3 only gets one
bar inside any building. I never had a problem like this with other phones. I cannot
get any 4g inside a building. Only when I am outside. This phone has a big
reception issue that Samsung and Verizon need to fix. On a scale of 1 to 5 I
would only rate this phone a 3 1/2. This is a nice phone if the reception issue
can be fixed.
I'm very serious return it to Verizon and get a Motorola phone ASAP. Razr Maxx HD or one of those. Do it now before your grace period expires. Many of us thought it was just us or just our phone or our circumstances and we let our grace period expire and now we're very sorry because we're stuck with this phone that must be within 500' of a cell tower to make or receive calls and texts. They keep saying it's just a coding issue and it will be resolved but there have been 3 updates now and no change in signal strength. I love the phone too but the antenna *****. As far as I can tell it's a Samsung issue not a Verizon issue. I have had (3) android phones: Motorola Droid X, HTC Thunderbolt and Samsung Galaxy S3. The Motorola had by far the best antenna, HTC second and GS3 a distant, distant third. Take it back. I'm serious.
Exchange this phone without delay! Don't let your grace period run out as I did! Verizon is well aware of the issues with "no service", poor connections and dropped calls with this device! I ordered one when they were first released, around the middle of July. Right out of the box I couldn't get a signal or connect to wi-fi despite being just a couple of feet from my wireless router. Verizon replaced that phone with a second one which also right out of the box couldn't get a cellular signal or wi-fi connection. My third phone, which I have now still has no signal indoors. I can get maybe one bar outside, but the issue with "dropped" calls is so frustrating that I have friends AND clients who refuse to accept my calls because the quality is so poor!!!! Recently, I had to stand out in the rain just to place my 100th call to technical support!
I skipped over the fact that getting Verizon customer service to help me was a NIGHTMARE! Getting replacement phones entailed my paying full price on a credit card (other than the one I keep on file with Verizon). Although I personally paid for the return shipping of the phones so that I could get confirmation of delivery, the accounting department said it would take two to three "billing cycles" before I saw the credit on my account! At one time I had three new phones billed to my credit cards none of which worked!
Tech support is well aware that this device has connection issues, but wasn't honest enough to tell me this when I first called for support and while it was still under the satisfaction guaranteed grace period. By the way, your grace period starts from when you first receive and activate your phone whether that phone works or not! If the phone doesn't work or needs to be replaced, too bad for you, the clock is ticking. Although on several occasions I was promised that a replacement phone would be sent over night, in fact, it took 12 days before I received phone number two (which also didn't work). By the time I got a third device, I was well over the 14 day trial period even though the situation was well documented that I didn't have a fully functional device AND STILL DON"T! I really believe Verizon deliberately drug their feet so they wouldn't have to honor their satisfaction guarantee because if it were a matter of incompetence, Verizon wouldn't be in business.
Essentially, every month I am paying for a phone which gets "No Service". If I cancel the phone, I'll get hit with a $350.00 early termination fee. If I trade it in, Verizon has offered me $96, but also made it clear that I am not eligible for an upgrade until 2014 so would have to buy a phone at full retail! I am considering activating my previous device so that I can re-establish phone service (at still greater expense to me).
I have been a loyal customer of Verizon since they first offered cellular service. I have cooperated fully with their "suggestions" including, but not limited to being patient as Samsung is working on a "fix", exchanging phones, getting new SIM cards, keeping the phone current on updates, installing a network extender, etc. all of which has done NOTHING to improve the situation. I am NOT looking to get out of my CONTRACT! I am wanting a phone with which I can make and receive calls reliably, but I guess this is just too much to ask! So much for good customer service. It doesn't exist!
Please send your Galaxy SIII back immediately!!!!!!!!!!!!!
It really amazes me on users reporting reception issues, I admit that the number of bars dont compare to other but this could be software configurations more than device.. I hear that reception is being measured by bars and this isnt how things is with cellphones, I can have one bar and not have any issues making calls or have my call quality drop.
I have heard reports of this issue but I havent yet experianced a call quality issues, GPS bugs but not call quality and I was able to work that out. Samsung has always been know to have weaker signal when you compare to other device but if the signal works I dont concern myself with this.
Now remember no cellphone is guarenteed to work inside every building because of the number of veribles that can effect signal, I have had many device and I own a few now and even with a weak signal I have had better sound and call quality with the S3 than with any of the others.
Wildman - fewer bars correlates with lower call quality. To claim otherwise is crazy. I have the same S3 reception issues. And every time I lose a bar, call quality drops off significantly. They put the bars there for a reason.
I also have all sorts of issues with the GS - I'll be driving down the highway and all of a sudden it thinks I'm a mile away on some small road and goes crazy.
Wildman and Scott - CONGRATULATIONS!!!!
You're right, bars dont mean a thing, ability to use the phone is what matters.
Like the others, I've had three phones and two SIM cards.... All with horrible reception and data to equal dial-up. My phone registers anywhere between 1x and 4 g, and you never know what you're gonna get.
There are times when my phone is nothing more than a fancy mp3 player.
RETURN IT WHILE YOU CAN.
If the user feels that the device isn't to their expectations they can feel free to return it but on the same note they need to understand this issue doesn't exist for all users.
I'm not suggesting that a user overlooks the issue that they are having but simply surprised of the reports, I have went through a number of devices in my years and there is always a number of issues that users reported but out of all of them I think I only recall one or two that had any major issues.
I think this is because I acknowledge that no device or software is without flaws and I dont expect perfect because it does not exist, but on the same note I also do not exclude the hundreds of apps that users install on there devices that is developed by different developers could cause issue sometimes with devices.
From my research the bugs with Samsung's devices signal is software related, developers have resolved issues like this with software patches and Samsung can do this as well.
After all this is a WIRELESS DEVICE that we are talking about not a hard wired landline..
Ok I am returning this phone. If this phone does not have issues
then why do I have to be near a window in my home or any other building to make
a call? I never had a problem like this with any phone I have ever bought. I
really like this phone it works great when you are not inside a building. This
phone has some issues that Verizon and Samsung need to fix. I am a very unhappy
customer. Lots of people are having the same problem for a phone that costs a
lot of money. Sure some people may not have issues but when you spend hundreds
of dollars. You expect a phone to work in 4G or 3g Like Verizon and samsung says it will.
If I sold my customer products that do not work I would not have a job. It really ***** to
read all the great reviews of this phone a (samsung galaxy s3) but it dose not work like it
should inside any building that I have been in. When I look at verizon maps I am in a 4g area.
Like I said before This phone is awesome when you are outside but really ***** when you
are inside any home or building. I need a phone that works so I do not loose my customers at work.
I understand and get what you are saying but since it works fine outside it seems more like a issue with the location or reception quality in that area, wireless signal isn't equal everywhere.
Not all device work well for everyone for one reason or another and it sounds like the S3 simply isn't for you..
Wildman can you explain to my why everyone I work with and all
my friends that there Verizon phones ( iPhone, HTC, Motorola) work and the galaxy 3 supposed
to be one of the top of the line phones does not work very good inside a building.
The reception quality in that area is very good. This is a verizon samsung issue with this
phone and they should stop selling it untill they fix the issue.
Reall ***** to spend big bicks for a phone that does not work . On top odfthat verizon charges
you a restocking fee of 35 bucks for a phone that does not work like they say it does.
Yes I can explain why this is the case... FCC regulations, with a smartphone you usually have a number of power hungry hardware components installed in the device, a larger screen, a powerful processor, multitasking features and then on top of all this the user want device to be thin and still have enough power to last out the whole day... Now with this said the developer has to try to meet the user in the middle and to conserve power they use a low voltage radio or calibrate the power manager to regulate the power on the radio to minimize power drain.
A basic phone do not have this issue because it does not have all these hoops to jump through to work so they can dedicate more power to the radio for a stronger signal.
You can not have the best of both worlds all the time, if they increase radios power consumptions you would have to keep the device plugged in all the time to use it or add a larger battery that will remove the thin factor.
The more advance the device the more issues you will experience, this is just what it is.
Oh yeah, and you should not forget one of the biggest signal restriction..... You.... Your body can drop your devices signal at least one bar because the body is similar to a ground conductor and this itself effect a radios performance.
Samsung devices has experienced reception issues for sometime... in some cases the radio. drivers can be updated to resolve the issue and sometimes its simply the hardware.
The part that I can't understand is that I live is a problem location where reception is impossible for all the carriers but Verizon and my S3 hasn't had any issues receiving and making calls.
I have yet to find any reason to dislike this S3, so I'm sorry you're having so many problems but my devices has been.a dream.
as i am reading this entire thread, (do to horrible signal with my s3) i am noticing a BIG trend. everyone is having the same trouble, but for some odd reason you choose to negate the issues or come up with some scientific excuses as if due to use of large words and technical terms. you will be correct. either you have one of the three s3's that works well or the other 2 million subscribers are just dumb. i would much rather have a heavier phone that worked then a slim one that dosent. by the way the droid x and the droid max both have big screens and are very slim but get great reception, so the reasoning that you have to sacrafice radio quality due to batterie consumpstion is absurd. i have tried every tip i was given from multiple sites, even putting a few layers of tape between the phone and batterie. i am about to stuff a wire coat hanger in the headphone jack to see if thats any better. my last phone was a thunderbolt, that several verizon employees told me was the worst phone ever, worked great. i only had issues with the speakers going up. side note the 100% inspected refurb's is a joke i had two in one week come out of the box with blown speakers. yes the phone weighed more, the screen was a little smaller, and it didnt have android 4. whatever, but it worked i never even though about using it with wifi beacuse the 4g worked everywere i went. now i have the s3 i still live in the same house and go to the same places but i cant even send a message from my basement on wifi or mobile network. i tried to overlook these issues for all of good things the s3 offer's but people no longer believe that im not getting there calls or texts my wife wants to set the s3 on fire. so PLEASE do not try to make excuses or downplay this issue we are all out a couple hundred dollars and stuck with crap for two years. i may just break the contract $350 over two years is right arount .48 cent a day i would pay that and more to not drop call's or texts. thats why i pay more for verizon and not virgin or t mobile beacuse of the network, which is a mute point when your phone's radio is crap.
Actually I guess mine would make the 4th GSIII which works exceptionally well. I have had no problems with it. Either on wifi/3G/4G or just making calls.
As to your statement "by the way the droid x and the droid max both have big screens and are very slim but get great reception, so the reasoning that you have to sacrafice radio quality due to batterie consumpstion is absurd." I disagree. The GSIII has a 10% bigger screen than BOTH of those phones and the Droid Razr Maxx has a battery which has 57% MORE power than the GSIII and therefore does not have the same problems with power conservation. The Droid X is a 3G phone which allegedly consumes less power than a 4G phone, so it's 13% smaller battery than the GSIII may be a push along with the smaller screen.
I am sorry you are experiencing issues and you took my statement as a attempt to disregard your concerns because this was not in no way meant to do this..
Basically I am just pointing out that not everyone is experiencing the issues with reception quality, I was simply pointing out that all my devices used on Verizon network has been very usable compared to other carriers.. My Thunderbolt, S3 and my Droid X all had excellent reception where others have complained of all those devices had reception issues, it is starting to look like I am a lucky customer because every device I have used has worked well so far.
I had issues with my Nexus dropping signal regularly and it was learned it was due to the 4G radio in the device because if I disable 4G radio the device worked perfectly... Another thing to consider, since this isn't a standard issue for all users and the ones that has reported this issue even on replacement device, it may be time to investigate settings or possible applications conflict because the chance of a user having the same issue throughout multiple devices usually means (And please do not take this personally) to be a user error.
i am sorry i jumped down your throat, its frustration. you mentioned you had a thunderbolt, any idea how to check the signal?. my gs3 is getting -118 dbm and 20 asu and my wifes droid razr max is getting -87 dbm and 0 asu. thats a big jump. i may have a bad device, i have heard some one mention there was a bad batch, but that was a post from july and i got mine the middle of december. any way back to the thunderbolt, it shows 3 out of 4 bars compared to my 1 to 2 out of 4 bars on my gs3. i realize that bars are not a acurate reading and was wondering how to obtain an actual reading from the thunderbolt. again i apoligize its just that i waited 4 months to get this phone and had seen so many good reviews on the web and youtube. and i was let down, not to mention forced to give up my unlimited data to get it.
I understand your frustration but if you inspect almost any device you will find issues with them in one way or the other.... I can not check my TB any longer because when I received my S3 I got rid of the device..
In actuality I think that the factor of having to much info can give a device a bad rep... The numbers and signal bars really do not impact each device the same because the data is being generate from the phones firmware and if the software is calibrated incorrectly it may read higher or lower signal..
Basically with the right information you could get a device to read maximum signal even without connecting to a network.
Here's my devices signal states on my S3 and I haven't noticed any signal issues..
A clarification please regarding signal strength. If my Galaxy SIII shows no bars and a "no signal" message appears on the screen and I am unable to make or receive calls exactly how does this "measure of signal strength" NOT effect my ability to use the device as a phone? For an example: my Galaxy will show "no bars" and therefore "no signal" in the house at the same time my husband's Motorola signal strength shows all bars being lit.
One more thing. I installed a network extender in my office. When I am within 2-3' feet of the extender my Galaxy measures three or four bars and as expected I am able to make and receive calls. As I walk away from the extender the "bars" start disappearing and the call quality drops dramatically including lots of noise, pops and missing parts of the conversation. At approximately 10-12' from the extender the call drops completely and I get a "no signal" notification.
Again, if I have good signal strength indicated by the number of bars which are lit and I am able to make a call vs. having no bars lit and be unable to make a call I don't follow the logic that bars have nothing to do with the ability to make or receive calls.
Can anyone explain?
Under your situation it sounds like maybe a hardware issue because when I use my network extender my device signal remains max but when I unplug extender my signal is usually at 2 bars.
The strange thing is that no company can get reception at my house but Verizon, I haven't had any reception issues with my S3 or any device from Verizon... My S3 has better reception compared to my Motorola and my HTC devices.
i feel good i may have actually helped save someone the trouble i have had. return it. do it now. the S3 antenna is horrible no matter what wildman says. i don't care about bars. i care about making and receiving telephone calls which i cannot do on the S3 and i can easily do on my outdated clunky thunderbolt.
See you must did not get my meaning in my post, I said the S3 is better than other device but I never said the signal didn't have issues, the whole point is that all devices have signal issues and some worst than others in some areas.
If a user is having dropped calls I dont suggest keeping the device, just make sure that you are sure that the device is the issue.
I am just presenting another side to the coin because when its all said its up to the user to decide if the device is right for them.
My wife and I have the Galaxy S3. It does not get reception anywhere in our downtown area. I am told by customer service that it is because it is a 4G extended coverage area and that is the problem. I did not have any of this kind of problem in the same area with my Droid X so why do I now have this problem with the Galaxy S3? Of course, reading the thread I am aware that it is an issue with Samsung or / & the S3.
I am wondering if the Galaxy Note 2 will have this same problem.? Is the radio on the Note 2 any better than the S3 or is it the same piece of garbage?
The S3 doesn't work like that.
With the Razr Maxx I can see how that could be confusing, if it shows 4g data signal when in 4g area how do you know what the signal strength is because they are not the same signal? You can have a weak 4g signal and still have a good call quality signal.
Same as all others have said. Take it back before the two weeks expires. Its a great looking phone and is awesome for everything except making and receiving calls. That's like having a Ferrari that doesn't run. I am going to have to cough up a few hundred bucks for a new phone, save yourself while you can.
After months of dealing with this issue with Verizon, they have agreed to send me a 'new' phone. They tried everything from pushing new packets through to a new sim, to sending engineers to the tower about a mile from my house.
According to VZW, poor signal strenght is a known issue and is replacing them under warranty.
My concern is the 'new' phone they are sending me. According to VZW, it may be a new unused phone, or it may be a phone that has been repaired, or it may be a phone that was bought and returned... 'but they are insepcted and 100% gauranteed by VZW technicians'. I really don't like the idea of sending them my phone, that I bought brand new, and maybe get one that's new...or fixed...no one really knows....but it's been inspected.
BTW, they only finally to agreed to do this after I made a complaint to the Betters Business Bureau.
I got a small project for EVERYONE here.
What I want you all to do is this,
Keep an eye on your signalit should display 1x, 3g or 4g LTE. Are you having problems when THESE icons are displayed?
IF your having problems and these icons are NOT displayed, go into settings (pull down top menu screen and you will see a gear looking icon on the right side. Go down to about device. Go to STATUS.
Take a screen shot - press and hold at same time home & power buttons or if you know how to do the swipe
With no signal (1x, 3g or 4g LTE)
I want to know these:
Mobile Network Type
Mobile Network State
I am trying to find out if what is really happening is these phones are not going into ROAMING.
Here is why,
Where I work there is one part of the building where I will show signal bars, but there will be no icons and it will say for mobile network state - disconnected, roaming - not roaming, etc
Now with Sprint service in the same spot just before I switched over kept going into roaming here. I have yet to see my S3 go into roaming. I dont think it can or will and I think this is alot of peoples issues that need to get on the same boat and get fixed.
So if everyone can please do this and keep the screen shots for future needs asap it would be great. If there is several people having the same issue I will start a new thread so everyone can post the details and we can start to find out whats going on.
AU5599 I think you found the reason for the crappy reception for the samsung s3
Out side this phone works great. Right now it is connected to 4g with 5 bars for the signal
and it does not drop calls.
Mobile Network Type
Mobile Network State
Now I am inside my home. I am lucky to get one bar not connected to 4g or 3g.
This is when I have problems with dropped calls inside any building.
Mobile Network Type
Mobile Network State
Your signal will always fluctuate depending on the environment of the area you are in, everyone is focusing to hard on the numbers, I have had no issues in areas with only one bar.
As for the data being disconnected, are you connected to wifi at the time or disabled data connection from pull down status bar because this is normal under those situations?
I have had issues as well and sometimes cannot even send a text message so you may be correct. I am in a Roaming area right now but my phone is not roaming. I have one bar and here is my information below. Let us know what you find out. Thanks
Mobile Network Type
Mobile Network State
After having had three new Samsung Galaxy S3 phones right in a row and paying for service for a phone from which I could not send or receive any calls, Verizon finally agreed (for an additional fee) to replace it. I now have a Motorola Droid Razr Maxx HD and it works beautifully!!!! Not a single dropped call, loss of connection or any reception/data issues whatsoever. I don't particularly care for the very masculine look and feel of the Droid, but at least it functions as expected.
For anyone having reception or connections issues with a new Samsung Galaxy S3, my best advice would be not to let your trial period expire. There are known issues with this phone and I don't believe they will be resolved any time soon, if at all. Too bad as I really, really liked the features/styling of the Galaxy, but essentially for me it turned into a very fancy MP3 player!
I have the GS3 and I have no complaints about the phone once so ever. I only have issues with the USB cable that comes with it. In the beginning I was able to connect my phone to my computer and edit my personal files. Now all my USB cable is good for is charging only. I bought a new cable and it works perfectly.
I am sorry other people are having issues with their devices.
My previous phone was a Samsung Stratosphere. Decided to upgrade the phone due to a crack on the screen.
Enter the mighty Samsung S3. Day one: um, dropping just about every call made and received and the voices sound muffled. Forward a few days, many calls to Verizon later, they suggest I go back and have them change sims card. Done. Phone still dropping calls. Go back, Verizon says, get a new phone. Done. More dropped calls, barely 1 bar of reception at my office, no good (I found out today while driving in the highway I get all 4 bars or is it 5?) not a clue but that's the first time I've seen my phone go more than 2 or rarely 3 bars. . uh, did I mention all pics taken with this phone were tilted? Call Verizon, new (used certified phone sent, but I paid for a new phone?). Replacement phone still muffled, drops calls and I'm so totally fed up with Samsung!! Packing it all up and going back to store to pick a new phone. Size of the screen, great battery life, ease of use and all teh perks so totally irrelevant right now. I need a phone I can use specially since this is my business phone!
One thing i must say, Verizon has been wonderful about this. I have nothing bad to say about them, they are sending me a network extender which I think i will just return hopefully I won't need it with a different phone.
PS. for those who don't think the reception bar is relevant to the quality of the call, you may want to check again. When my phone is 1 or 2 bars, I can barely undertand what the other person is saying. I could tell today while driving home the reception had changed, the call was crystal clear until.. I got off the highway!!
Going for the Motorola Razor Maxx HD. wish me luck!
>> Post deleted for cross-posting violations per the ToS Verizon Wireless Terms of Service
See Re: Are there still Verizon reception issues with the Galaxy S3? for original message <<
Message was edited by: Verizon Moderator
Yes, HOUSTON, we have a problem!!
I have been a Verizon customer for years and have called Verizon tech support at least 3 times about my Samsung S3 reception issues, begging them to do something about it - to send a tech out to check the signal levels at my house. I complained about poor reception, calls dropping, signal strength and "squelching out" and about HAVING TO STAND OUTSIDE TO MAKE A LOCAL CALL. I live in Gainesville, FL and am only 7 miles from I-75 in a populous subdivision, so this made no sense to me!
I begged for a booster or network extender to no avail.
Please check MY CALL RECORDS. Their answer was: "You have to hit ###-SEND after every dropped call or there's nothing we can do to help you!!
Incredible. How about you guys FIX the problem!! WE DESERVE BETTER THAN THIS NONSENSE.
Call me for more details... if you can get through.
As far as I am concerned 4gLTE is on it's way out and frankly I would rather be able to talk and text than surf....so Verizon and Samsung are about to lose a long standing customer because they can't seem to figure out how to fix something as silly as an antenna.
Can you hear me now? Woops ...... nooooo.....not even a ring.