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Restoring my contacts with back up assistant
dlo3149398
Newbie
‎07-27-2011 01:44 PM

Can someone PLEASE HELP ME!!! I purchased a new mobile phone and got a new mobile number as well... How do I restore  my contacts from my old device to my new device that has a new mobile number as well

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Re: Restoring my contacts with back up assistant
Ann154
Community Leader
Community Leader
‎07-27-2011 02:33 PM
What model of phone is your old phone? What is your new phone model? Did you have BA installed on the old phone? Did you have a MyVerizon account for the old phone to access the Backup Assistant?

So many questions generated from the tiny bit of information you have given so far.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Restoring my contacts with back up assistant
murryrob
Newbie
‎09-01-2012 07:33 AM

olds phone had back up assistant on it

old phone was a cosmos

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Re: Restoring my contacts with back up assistant
vzw_customer_support
Customer Service Rep
‎09-17-2012 01:57 PM

Hi murryrob,

The new phone number would only be linked  to your Backup Assistant on the old phone if you changed your number before changing the phone. You can run Backup Assistant on the new phone to see if anything transfers over. If nothing does, your option will be to take both phones to a Verizon store where they can transfer the contacts from one phone to the other.

Thanks,

MariaC_VZW
Please follow us on Twitter @VZWSupport

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