Droid Razr (not maxx) stuck in boot flash droid screen after a server initiated OTA ICS upgrade. How do I recover?.
beachcrafter
Newbie

I am stuck in the boot flash droid screen after a server initiated OTA ICS upgrade. I have an email from Verizonwireless confirming that the ICS upgrade is complete. But I am not able to use the phone. Any I help appreciated getting back to my phone working. I am not much care about ICS or GB. I am paying over 100 each month and any down time over 2 days is unacceptable.

In the forum I see lot of people had a problem and since Vierzonwireless or Motorolla has not publicly accepted this as a issue. Also the server push upgrade  was poorly timed, I was away from my home town on a road trip over the mountains and valley  where the 4G network is spotty and the phone battery was draining often while using the GPS navigation.

Thanks for the forum and appreciate any help to get back to working..

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Re: Droid Razr (not maxx) stuck in boot flash droid screen after a server initiated OTA ICS upgrade. How do I recover?.
SoccerRef12
Specialist - Level 1

Have you tried to power it off then back on to see if it boots? Otherwise, take it to a VZW store and let their tech fix it...that's what they are paid to do. Good luck!

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Re: Droid Razr (not maxx) stuck in boot flash droid screen after a server initiated OTA ICS upgrade. How do I recover?.
ejf74
Enthusiast - Level 3

Or if it isn't feasible for you to wait to go to or wait for Verizon.  Push power and down volume button, release, on black screen press power, volume up and down.  Once it brings up the black screen with white lettering, use the volume down button to go to recovery, use the volume up button to select it.  Once the dead android shows up, push the volume up and down keys at the same time, wipe data/factory reset, wipe cache, and reboot device.

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Re: Droid Razr (not maxx) stuck in boot flash droid screen after a server initiated OTA ICS upgrade. How do I recover?.
vzw_customer_support
Customer Service Rep

Sorry the update came at such an inconvenient time Beachcrafter. I hope you were still able to have a good roadtrip. It sounds like the signal flux in the mountains along with a lower battery may have contributed to the update bringing up the boot flash screen you mentioned. The option ejf74 mentioned about how to go into the recovery screen is a great way to restart the Droid. I would recommend starting with the reboot option though. If needed, the wipe data/factory reset option would be able to bring your phone back to how it came out of the box. The wipe data/factory reset option will erase everything on your device memory. You'll get to keep the ICS upgrade that was completed, but you'll need to log back into Gmail and all your other services and apps to start using your device again.

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