Re: Droid Razr-- Does anyone have on that works?
AMA93
Enthusiast - Level 2

I reached this community forum out of sheer frustration.  I am on my 4th Razr in two months.  I really wasn't in the market for a Razr but I had at least 6 Droid 2s in the past 16 months.  The last one was working fine for a few months, then charging connector quit working, battery wouldn't charge (problem in the phone, not the battery) phone inoperable within a day. Went in to Verizon store and was told it was out of warranty because original Droid 2 was longer than 12 months ago. The last FIVE factory refurbished replacements that failed counted for nothing  I ended up paying $$ out pocket to replace the phone.  SO here I am again  holding my third failed phone in two months, waiting for the fourth to arrive.  Overnight shipping to cost me $12.95.  NEVER has overnight shipping on replacement cost anything.  I was told that the others were shipped over night to me no charge on a one-time courtesy. Tech person put me on hold for about 10 minutes, came back and said manager would not approve an exception.  I'm thinking that for 9 failed phones in 16 months and ALL of the time and hassle I've spent  factory resetting, waiting for replacements, setting up again the way I want....  for all that times 9 phones * I * could use a little courtesy. 

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Re: Droid Razr-- Does anyone have on that works?
AMA93
Enthusiast - Level 2

I'm on my 4th bad luck Razr in two months.  Smiley Sad   Hours on phone with Tech.  Factory resets, re-add three email accounts that have to be manually input, re set phone settings to the way I want them.  All times four.

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Re: Droid Razr-- Does anyone have on that works?
AMA93
Enthusiast - Level 2

I've received 2 refurbished Razrs in the last two months.  The third refurbished Razr is on its way to me now.  All have had different problems.  Prior to the Razr I had fours (4) refurbished Droid2s.  All with different problems.  Customer service, today, told me I should be happy to have Verizon because they don't charge for tech support. (?really?  a two-week-old-phone under warranty and a person should be happy they aren't being charged for tech support? )

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Re: Droid Razr-- Does anyone have on that works?
AMA93
Enthusiast - Level 2

I have been a Verizon customer since 1993.  I have two phones and a PC modem card.  My monthly bill is around $250.  That's $3000 per year.  In 19 years' time I would have spent $57,000 with Verizon.  Just say, to be conservative, it was only half that.  $30,000.  Verizon treated me well up until the time I got a smartphone and they started getting really complicated.  I understand they are like little computers....   complicated.  High tech.  But I have lost faith that the factory refurbished phones are dependable, since I've had 3 on the Razr--  in two months and 4 on the Droid2 in 14 months.  CS tells me the warranty only covers factory refurbished phones. I wish, after the 7 phones in a little over a year, that some mid level manager would make an executive-type decision, reach into a drawer and pull out a brand new replacement for me.   They tell me they can't do that because the phones cost Verizon $500.  Well, I'm not impressed.  I've spent between $30,000 and $50,000.  The $500 just doesn't seem like that big of a deal.

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Re: Droid Razr-- Does anyone have on that works?
AMA93
Enthusiast - Level 2

I realize I am replying to every post with my sad tale of woe.  It's is all I can think of to do that will vent my frustrations.   While I am waiting for my 4th Razr (in about 2 months) to arrive.  When it gets here I will have plenty to do---  re-adding email accounts and re-setting the phone to just the way I like it.

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Re: Droid Razr-- Does anyone have on that works?
CharmingPhlsphr
Specialist - Level 1

My dad has a Razr and I have several friends who own them as well and none of them have had any problems. My pops did have slight data instability, but this was brief. AMA, I can't say what is happening with the phones you are getting, but, as bittersweet as it is, the Razrs are more inclined to work nearly perfectly than to not work at all and, from what I have read, they are some of the highest rated smartphones on the markets (with that said, I currently have the Rezound).

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Re: Droid Razr-- Does anyone have on that works?
4ktvs
Contributor - Level 1

I wish I could say the same about my RAZR.

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Re: Droid Razr-- Does anyone have on that works?
B33
Legend

How is it Doing Since the New Update if your having issues try Clearing the Cache Partition it should help allot.. b33

Here's the Instructions to do the wiping of the Cache Partition: Give this a Try an see if it Helps out..

U can use this the Alternate Method Here to Do a Wiping of the Cache Partition Or Do a F.R.:  I Did this on my Maxx it takes a few times to get the Hang of it & the Steps but keep with it an you will get it as i Did

Top  Alternate method

  1. Power the device off.
    Note Press the Power button then select Power off.
    Note If the device doesn't respond to input, press and hold the Volume Up / Down then press and hold Power button. When the device screen goes blank release the Power button while continuing to hold Volume Up / Down, proceed with step 3.
  2. Press and hold the Volume Up / Down then press the Power button.
  3. When presented with the Boot Mode Selection Menu release all buttons.
  4. Press Volume Down to select Recovery then press Volume Up.
  5. From the Droid triage screen, simultaneously press Volume Up / Down.
  6. Select wipe data / factory reset then press the Power button.
    Note Use Volume keys to navigate options.
  7. Select Yes -- delete all user data then press the Power button.
    Note Use Volume keys to navigate options.
    Note Data wipe may take several moments.
  8. Select reboot system now then press the Power button.
    Note Use Volume keys to navigate options.
  9. Refer to Initial Activation and Setu
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Re: Droid Razr-- Does anyone have on that works?
Tonelious
Newbie

My wifes droid does not work. It contantly drops connection 4g 3g wifi it does not seem to matter. Swithing from one mode to another will connect you temporarily. but it loses connection again. To those who say its a service not a phone issue you are just wrong my statosphere remains connected right beside hers and we have excellent service in the Jax Fl area. we are not on the fringes of service We have been with Verizon since they bought out Primeco and have never had a problem with service until now. On our home wi-fi network our pc laptop my statosphere and the wii all have excellent connection but the droid constantly drops connection. motorola and Vrrizon should ackknowledge and fix the problem!

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