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[reico]

I am having the same issue. What a bummer.

[reico]

how do you factory reset and what info would i loose if i did it?

[Cody21]

You will have the option to Format you data card & internal storage ...  If you do that, you will lose everything - so make sure you copy any data, pics, music, ringtone, etc off beforfe starting ...  You will also have to totally set up your phone again - all of the APPs will get reloaded after your initial logon to the phone ..

B33 did a nice job in documenting the HOW TO :  https://community.verizonwireless.com/message/800326#800326

[reico]

thanks

[Defcon1]

Working the issue with a level two tech, will report back shortly.

[reico]

Factory reset worked. Thank god i backed up angry birds or the phone whould have had a acident.lol

[dscott]

contacted tech support, they referred me to Motorola tech support. Motorola advised me to do a factory data reset then try again. Currently in process..

[dscott]

https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/77256

[steely]

Defcon1 wrote:

Working the issue with a level two tech, will report back shortly.

Thanks.  Hopefully you'll be reporting back with a solution...or at least some useful information.  Looking here and in the Motorola forums I see this is a widespread issue.  I want ICS as much as the next guy but I'm not willing to go through the hassles of a factory reset.

[Defcon1]

Bad news.. Tech tried everything, pulled sim card reset, tweaked commmunications etc. with no luck. It looks like a factory reset or phone swap is my only option to get the update. I only purchased the phone 4 weeks ago so I'll try the reset.

Apologizes for taking so long to come back and report, I've been on the phone with Tech support all this time