Re: USB Not Recognized
gerrilyn68
Newbie

the stupid computer keeps saying doesnt recognize the usb, wizard can not find it, it wants me to install the cd rom which doesnt exist...switched ports and such, using the cord provided w/ the phone

Help!

0 Likes
Re: USB Not Recognized
bearone21
Legend

not the 1st time they've sold the wrong accessories.

0 Likes
Re: USB Not Recognized
bearone21
Legend

are you using 2 separate partitions for vista & win7?

0 Likes
Re: USB Not Recognized
Naikaru
Newbie

I am having the same problem as the original poster, crystallet. I have
tried everything; including speaking with Verizon customer support. I even went
to Windows 7 Compatibility Center and downloaded the Motorola Droid Razr Device
Manager on my computer and still no luck. I am using a laptop; brand new
Toshiba (just bought 3 months ago) the original charger that came with
the phone that works got damaged and will not replaceable ever again! My computer doesn’t even
recognize when I plug up my phone and when it does recognize it; it claims that
the driver did not install properly, what!!?? The 9 foot charger sent with the
phone does nothing, and they sent me 2 of them!!! I need help what should I do? :***(

0 Likes
Re: USB Not Recognized
vzw_customer_support
Customer Service Rep

Hello Naikaru,
I understand this is a great feature and I would like to help. I believe the issue here is the USB cord.  Please DM me your name and mobile number, so I may further assist with an original USB cord.  Thank you. 

TominqueBo

VZW Support

Follow us on Twitter at @VZWSupport

0 Likes