how do you get a RAZR MAXX reset if it is frozen?
mjb392
Newbie

my phone has been frozen over 3 hours now and isn't resetting itself. dont have another phone to call verizon and customer service takes up to 48 hours

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Re: how do you get a RAZR MAXX reset if it is frozen?
vzw_customer_support
Customer Service Rep

Hello mjb392,
I know how important it is to have a functioning device and I want to assist you!  After the device reset itself did it  display a message?  If you are still encountering issues please complete an alternate reset here http://bit.ly/LJMruI and advise if successful.  Thank you. 

TominqueBo

VZW Support

Follow us on Twitter at @VZWSupport

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