My Verizon Mobile login problems
randomjibberish

When I try to log into My Verizon Profile through the app, it keeps saying "User name and password do not match."  I've cleared the cache, restarted the phone, and uninstalled and reinstalled the app.  I know I have the right username and password because I can log in on a computer.

Any suggestions on how to get it to work?

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Re: My Verizon Mobile login problems
Ann154
Community Leader
Community Leader

I would first double check that you aren't adding a space after your username and/or password when you attempt to sign in. I have noticed that some smartphone keyboards like to do this.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: My Verizon Mobile login problems
B33
Legend

I had that same Issue Ann an what got it Fixed was a Call to Customer Service an C.S.R going threw it with me an Re-doing my User Name an Log-In But it's Working Again.. an you burning the Midnight Oil Ann. It was a Long Hot Day in Kansas Got up to 97. b33

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Re: My Verizon Mobile login problems
Wildman
Legend

Are you using the login from MyVerizon or the Forum because those are different, usually MyVerizon allows a user name or you cell number, try your cell number as user name with you MyVerizon password.

Re: My Verizon Mobile login problems
SallyC
Specialist - Level 1

I would try Wildman's suggestion and use your cell phone number.  My experience with using Verizon usernames is that it's a bit messed up.  I wish they had one username for my account and the forum - and then it worked on both my phone and computer.   Maybe someday, but for now, I think Wildman's given good advice.

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Re: My Verizon Mobile login problems
B33
Legend

Good Suggestion Wildman those can be Confusion as i learned this when we Switch from Lithium to this Site I bet i tried it 4 times not getting it!!   then realizing what i was Doing b33

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Re: My Verizon Mobile login problems
randomjibberish

I've double checked the user name and password several times.  I'm using my verizon login, not the forum one as those are two completely different username/passwords.  I've tried using the phone number instead of the username, and changed my password as well.  Nothing has worked.

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Re: My Verizon Mobile login problems
B33
Legend

Then you need to call Customer Service an have them alter a bit Your Username an Password an the Line your having the Issue with if it's not a Primary Line they can Make it a Primary Line But C.S. has to do this. Or it helps to have them help ya do it. I done that and mine is Working Fine Again.. b33

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Re: My Verizon Mobile login problems
crash2343
Enthusiast - Level 1

Worked like a charm wildman.....Thanks a bunch!!!

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