I understand how frustrating it can be to have to constantly change your ring tone when rebooting or turning off your cell phone.
To better assist you I need a little more information so I can research this issue further. What device do you have? How long have you had this issue? Does it happen every time you reboot or power cycle your device? Has there been any physical or liquid damage on the device?
You can also follow us on Twitter @VZWSupport and send a tweet and we'll be more than happy to troubleshoot with you. We're available Monday to Friday 7am to 10pm and Saturday & Sunday 7am to 4pm CDT.
I am confident that once we gather more information we can fully address your concerns.
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