2 Replies Latest reply: May 3, 2012 10:29 AM by rederic RSS

    Backup Assistance:  Error message - Subscription cannot be confirmed...   .

    deangjul

      This has been happening for over a month now, my contacts will not sych on my Razr

        • 1. Re: Backup Assistance:  Error message - Subscription cannot be confirmed...   .
          Verizon Wireless Customer Support
                           

          Hi deangjul,

          I can assist you in syncing your contacts with the RAZR device. I know how important and convenient having this information on my phone is to me, so I completely understand why this is an issue for you.

          I would like you to first complete a soft reset on the device, and then use your Gmail account to sync. Below are links giving the step-by-step information for both.

          Soft reset:

          http://bit.ly/yf2Kao

          Sync using Gmail:

          http://bit.ly/HAW5Ua

          Please post back with your results, so we can make sure it was successful. Thanks and have a good day!

          Christina B
          VZW Support
          Follow us on Twitter @VZWSupport

           
          • 2. Re: Backup Assistance:  Error message - Subscription cannot be confirmed...   .
            rederic

            I am having the same issue and error message when syncing contacts on my Droid 3:  "Subscription cannot be confirmed at this time.  Please contact Verizon customer support for assistance."

              I appreciate you showing us how to sync contacts with google, and the document you linked was very clear. I've setup google to sync my contacts and tried the soft reset.

             

            However, the verizon backup assistant still will not sync.  Worse, it still attempts to do so every day.  I cannot turn it off, as the backup scheduler only has options for what time to day to schedule it, and no options to not backup.  It is also a protected app and cannot be uninstalled.