How do you get them to take a network problem seriously?
ferulebezel
Newbie

I have a couple of websites that I need for work.  For some reason They stopped working with Verizon phones, 3G and 4G, at least in my area around the 28th of march.  They work if you make a wifi connection and with other carriers.  When I finally got to a human she couldn't go off script and kept telling me that I needed to reboot the phone.  The only way that was going to work was if I hung up and rebooted and then went through their voice jail system again.   So I went to a franchisee and had them deal with it.  the only advantage they had was a number to get straight to a real person and they were on another phone so they could go through the rebooting sham.  They gave me a trouble ticket number >(Ticket number deleted)< and the problem is still unresolved.  Although it did briefly work yesterday.

I can't find any place on their site to check the status of this trouble ticket and haven't heard from them since.  How do I check the status of the ticket and light a fire under them.

It would be nice if people from around the country could check one of the sites; fsmstamps.com just so I could know if it is my area or everywhere.

,

Message was edited by: Verizon Moderator

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Re: How do you get them to take a network problem seriously?
Tidbits
Legend

With the way the internet works it might not be a Verizon issue.  It could be a simple DNS issue which has to be resolved by the DNS provider or the person who owns the website.

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Re: How do you get them to take a network problem seriously?
vzw_customer_support
Customer Service Rep

Hello ferulebezel,

I would like to check the status of the trouble ticket. Please send me a direct message with your mobile number and the trouble ticket number. Looking forward to your reply.

Lena A.
Follow us on Twitter @VZWSupport

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Re: How do you get them to take a network problem seriously?
ferulebezel
Newbie

It doesn't matter now.  They finally fixed it but the time was far too

long for me not to have all the service I'm paying for.

Nevertheless the phone # is <Personal information deleted per the TOS>

What you really need to resolve is why it is so difficult to report a

network problem.

BTW the I posted the ticket number and someone at your end scrubbed it.

<Personal information such as the phone number and ticket number is not to be posted on the public forum per the and should only be shared through a private "Direct Message" (DM for short).>

Message was edited by: Verizon Moderator

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Re: How do you get them to take a network problem seriously?
commonsense101
Specialist - Level 2

they fixed it, but took too long?

DUUURR

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Re: How do you get them to take a network problem seriously?
sam_in_pa
Newbie

I think Verizon broke the 3G network in Feb and has not fixed it since. My service worked from Jan 2010 through Jan 2012. Then broke in Feb 2012. Since then, mostly broke. I have replaced almost everything and still it is broke. I added an antenna, still broke.

The Sprint network my friend has had since before Jan 2010 is still working. It is Verizon. I recommend anyone thinking of a 3G/4G network avoid Verizon until they get the problem fixed. It is not localized. I am PA, I see people complain from all over northeast at least.

If people move on to other services, maybe Verizon will begin to really fix what ever they broke in February 2012.

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