i havent seen 4g in the NYC metro area since i bought the phone customer service is no help 3rd phone if they want to keep replacing it fine but its their ****** service and false claims of having a 4g network even when you walk into a verizon store non of the phones are in 4g
What would checking the coverage map do for an outage? I already said we have had 4G since September 2011. By the way the coverage map has shown that we have been 4G since November
It could be possible that you was going through what I noticed, even without official notice I had 4G in some areas months before it was official and the connection would vanish from time to time because it wasn't officially released and I was wondering if there was a official update that the area has been switched on....
Also as for the outage situation, like AZSALUKI said there isn't anything you can do other than report it to Verizon.