I know this question has been asked before, but most are from several months ago at least. I recently updated to a new iPhone from an LG Chocolate Touch. I was required to get the $10 basic data plan on the LG. I would like to give this phone to my Mom and she doesn't want or need the data plan. What is the CURRENT status on the LG Touch phone? I have seen in several forums it doesn't require a data plan, but I called Verizon Customer Service and he said "it does require at least a basic data plan" - $10 a month). I told him about seeing other posts in the Verizon forum from Verizon employees saying that the phone doesn't require a data plan... He said the document he was looking at was dated the end of Jan 2012 and it stated that it DOES require a data plan now. So which is it? I really fail to see why this phone ever needed a data plan in the first place, but I really want a definitive answer on this if I could. If there is a Verizon person that is willing to help me and my Mom on this, I would really appreciate it.
Thanks for reaching out to the community for clarification on this issue. The LG Chocolate Touch is a multimedia phone that has a lot of smartphone abilities. If you would like your mom to use this device without the data package then this can be arranged for you. Simply reply to this message if you would like assistance in activating the LG Chocolate Touch without a data plan.
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No data plan is needed. You can either take it into a Verizon store and have them activate it, or as lewisr13 said just below:
Activate your phone and choose the pay as you go data option. After activation call *611(Verizon) and ask them to remove the data plan and put a data block on your phone. This is the only way to activate without a data plan, unless you go to the store.
Hello, my daughter just bought a LG chocolate touch online because she is having trouble with her current phone and the ad for the phone said it doesn't require a data plan. She doesn't have one now, nor does she need one. Can you please tell me how to acticate this device without the data plan? I'm trying not to have to send this phone back and she still has a year to go before she can upgrade with Verizin. Thank you.
New phones are always fun so congratulations on the recent purchase of the LG Chocolate device. In regards to this device it is considered a basic phone and does not require a data package. I hope you have since been able to activate it, but if further assistance is needed please do not hesitate to contact us.
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I called Verizon Customer Support (800-922-0204) today in an attempt to remove the unwanted/unused data plan from an ENV3 and ENV Touch and save $20 each month. The Rep told me that the computer would not allow the plan to be removed from either one, she reported that the computer added them back each time she deleted them. As an option, she offered to change me to a family share plan for $.03 more per month. I declined the offer.
What is the trick to allow Customer Service to remove these plans?
Well verizon customer support is wrong and you need to go into a store. I am telling you I have had my ENV3 3yrs and do not pay for a data plan. My husbands is a year old and he does not pay for data either and my friend just got a used one a few months ago and the store activated it without data. Obviously who ever you talked to doesn't know what they are doing and needs to be trained better. It's not a smart phone it's a multimedia phone that does not require data any more. Maybe a rep will come on and help you get it activated right. We all went into a verizon store and it took 5min for them to acrivate our phones so there was no data plan. Mary
I would say try a different store as that location has no clue. How can they say that, there is no more $10 data plan so that makes no sense they are telling you that. All the stores here in NY activate the env3 without data no problem. What did customer service say when you called to activate? My friend just last week bought a used env3 and didn't have to go in. She dialed 228 from the phone and followed the prompts and it was done and no data added. Did you try that? Mary
Are you going to a regular verizon store? Try another one, we have them on every corner here it seems. What happens when you try to activate with 228? Lsst week that's all my friend had to do from the phone. Did you try and call customer service and have them activate it? Boy I should give the employees at the store I go to Christmas gifts. You walk in and they will activate those phoes and they know no data plan require. Maybe someone can escalate this post up to a rep for you and get it taken care of. Mary
good luck ive tried changing from my flip phone to 6 dif kinds of phones now and where i live the only thing my phone is good for is sending texts and you can forget about getting calls off since they started with the 3g and 4g crap the 25mile away tower doesnt have the bandwidth to think of trying to use web somebody should seriously think of looking into making the data package completely seperate and not require a 65.00 a month bill for wanting to use an upgraded phone instead of one that came in the cracker jack box from walmart!
What happens when you try to activate it, does it tell you that you need to add a data plan? I went into a store to activate an ENV3 and they did it so no data so you might try that or call customer service to activate it if it's not working online or by calling 228 or what ever. Mary
My wife had real trouble with an LG Cosmos Touch "pocket dialing". Because it is a slide-out keyboard design, there wasn't a skin for it to help protect the keys. And bumping the side key twice (for "ease of use", I'm sure) unlocked the phone, bypassing the screen swipe.
Additional gripes - absolutely no way to bring up a dialpad during a phone call. Oh, if you had access numbers you could put them in as part of the stored number, but there was no way to respond to typical "Enter 1 for English..." automated menu systems without sliding out the keyboard. Which also turned on the speakerphone.
She couldn't believe junk like this was on the market. I suggested a smart phone, as they at least have some support, but she wanted a basic phone, "except with a QWERTY keyboard." I looked high and low for old phones, because this class of device seems to have disappeared from the market. I read through the owner's manual for the Chocolate Touch and crossed it off my list because it had "hit it multiple times" and "handwriting recognition" text entry, but no QWERTY.
Except, Internet reviews showed it did. So, I got one for her for Xmas.
She loves it. She has absolutely no use for the data features, but wants an easy-to-use device that can take decent snapshots, play MP3 files, has an appointment calendar and a contacts list to run a phone with decent performance. And, if she has to deal with her van pool riders, who all text like crazy, a QWERTY keyboard. And a dialpad option during a call.
The Chocolate Touch does all these things. And, as of December 2012, Verizon lists it as a "basic phone", so no data plan is required.
However, if she wants to use any data features, the only option at this time (other than $1.99/MB for data) is the Share Everything Plan. If she has Verizon classify it as a smart phone and groups it with her tablet, she can share whatever data pool she is willing to pay for between the two devices. Cost for both? $120/month, compared to $90/month for two separate plans, with the Chocolate Touch classified as a basic phone.
I have looked over Verizon's plans pretty carefully. I have a real hard time understanding them. (It reminds me a little of the IRS...or perhaps a card game called Montana Red Dog.)
So, Verizon's policy seems to support the "multimedia phones" (used to be called feature phones) as either basic phones or smart phones, depending on whether you opt for a data plan or not. But, since they don't sell this class of phone at the present time, their site does an absolutely horrible job of explaining this gray area. And, I'm not surprised if a person would get conflicting answers from different representatives.
BTW, we are about **THIS** close to abandoning Verizon Wireless completely, in favor of a couple of prepaid basic phones and a "pay as you go" 3G WiFi hotspot. We can than use that device with whatever netbooks, tablets, etc. we happen to have with us, without having to pay Verizon's amusing "access fees" per device.