1 2 3 4 Previous Next 31 Replies Latest reply: Jun 6, 2012 5:36 AM by gocmat Go to original post RSS
      • 20. Re: RAZR MAXX Data Issues
        jd12

        My Razr maxx hasn't giving any trouble so take it to a store and let them put a new sim in it or have verizon send you a new phone. Sorry about all your trouble i know it can make you ill.

        • 21. Re: RAZR MAXX Data Issues
          Leatherneck96

          Just recieved my Maxx today and the only time I had internet access with 4G was right after it was activated, and then about 5 minutes ago when I came here to read up on it. I pulled the SIM card and re-inserted it and had service very briefly. Now nothing.

           

          I'm not very impressed so far.

          • 22. Re: RAZR MAXX Data Issues
            B33

            What is your Network Setting On?  it should be on CDMA/LTE  to find this go to settings Wireless & Networks once in there scroll to the bottom to Mobile Networks Open an it should be on that setting. Cancel to close The other possibility you may have a bad card or it could of been touched by accident in it's gold area when it installed.. an was the Sim Card pushed in fully when you install the card there is a Catch Mechanism that catches it an locks it in.  if it is not fully in it can cause issues with the Device.

            • 23. Re: RAZR MAXX Data Issues
              DiscretionWithReason

              This thread was very helpful in solving my same issue. I was getting full bars but no data. 4G is not available in my area yet. Even when WiFi was off I would only get a max of 1x data on rare occasions or if I was not connected to a WiFi network. I tried the steps recommended by Sally, thank you. So, for me I tried the airplane mode on/off. Didn't work. I switched to CDMA. Nothing yet. I then turned off WiFi. While in CDMA and without WiFi, I rebooted. I took out the data card making sure to not touch the strips. I lightly rubbed the strips with a special cloth to remove any oils that may have come from the installers hands. I reinserted the card after a few minutes. I then rebooted. Guess what! I got 3G. Then I checked my Facebook App. Message came up saying that WiFi automatically turned on. I lost 3G at that moment. I turned off WiFi and made sure to deny auto WiFi and I am now with 3G and no problems. The culprit: WiFi and CDMA/LTE. Try turning off those two settings and hopefully you get 3G. I hope this helps.

              • 24. Re: RAZR MAXX Data Issues
                B33

                If in doubt you think that card was touched have Verizon send you a new one.  I've have my Maxx since the 6th Feb. an have not had one connection issue with it. I put the Sim into My Maxx my self when i installed i handled the Sim by the Edges. An taking a Cloth to it won't help the Sim if was touch.. because it would've had the static current already ran thru it. Witch might be causing the Errors. An when you said you lost 3G when un connected from your Wi-Fi.  I un-connected from mine an my Maxx went directly to the Network 3G was white for 2 sec. then changed to Blue indicating it was hooked to the Google Servers. Just asking are you in a City or just outside of one don't give me your exact location but what City are near.

                • 25. Re: RAZR MAXX Data Issues
                  DiscretionWithReason

                  I'm in a college town.

                  • 26. Re: RAZR MAXX Data Issues
                    SallyC

                    DiscretionWithReason wrote:

                     

                    This thread was very helpful in solving my same issue. I was getting full bars but no data. 4G is not available in my area yet. Even when WiFi was off I would only get a max of 1x data on rare occasions or if I was not connected to a WiFi network. I tried the steps recommended by Sally, thank you. So, for me I tried the airplane mode on/off. Didn't work. I switched to CDMA. Nothing yet. I then turned off WiFi. While in CDMA and without WiFi, I rebooted. I took out the data card making sure to not touch the strips. I lightly rubbed the strips with a special cloth to remove any oils that may have come from the installers hands. I reinserted the card after a few minutes. I then rebooted. Guess what! I got 3G. Then I checked my Facebook App. Message came up saying that WiFi automatically turned on. I lost 3G at that moment. I turned off WiFi and made sure to deny auto WiFi and I am now with 3G and no problems. The culprit: WiFi and CDMA/LTE. Try turning off those two settings and hopefully you get 3G. I hope this helps.

                     

                    Glad you got it working.  FYI, you will not see data and wifi both working at the same time.  If you are on wifi, data will turn off to save your data plan limit for times when you don't have wifi available.  It should switch back and forth depending on what is available.

                    • 27. Re: RAZR MAXX Data Issues
                      escro

                      I got a RAZR Maxx about 10 days ago.  At first 4G data was working fine, then for some odd reason this weekend it decided to stop working.  I switched between 3G and 4G in Wireless Networks and that worked once or twice, but then nothing seemed to work. 

                       

                      I went to the local Verizon Wireless store.  They tried a few things, then the following steps got the 4G data service to return:

                       

                      1.  Switch to Airplane mode, and wait up to 60 seconds for all connections to be stopped.

                      2.  Reboot phone.

                      3.  Try 4G again and it worked.

                       

                      I've only tried this once, but it's still working so far.

                      • 28. Re: RAZR MAXX Data Issues
                        littlekev

                        This has also seemed to have worked for me.

                         

                        My data connection was horrible all morning and nothing (reboots, toggle wifi, toggle network, etc.) helped except for this toggle airplane mode trick. 4g lte has been restored since.

                         

                        Unfortunately, I refuse to accept this as a solution since manual intervention, like this, should never be needed.

                        • 29. Re: RAZR MAXX Data Issues
                          eliseB

                          I had the same issue.  No data, couldn't load picture messages, etc - it only worked on my wifi network.   I also have an unlimited data plan and I am not sure how that would effect the phone's 4G or 3G. I rebooted and it worked for me.  Thanks for the help.  I hope this sticks because I don't want to have to replace my sim card or the phone.