i had the same problem after the update...not one issue prior to it. according to Verizon, they are not throttling data but I am not buying it...used to get well over 15 MBPS download and its been weeks since I have seen anything over 8 MBPS with no changes to the phone, all stock software and apps, all in the same area.
i just leave my phone on 3G now...kinda defeats the purpose of having a 4G phone but I guess I am an ahole who bought into the 4G experience lol.
Same problem after the update. I also have problems with the phone not connecting from 3G->4G upon entering a 4G service area and sometimes would even be stuck on 1X. And I have had the infamous reboot problem when it seems the connection send it into la la land. I wonder if a new SIM will work out?
I'm sorry to hear your having connectivity issues with your rezound. Does this happen everywhere or at one specific location? Are you losing all data connections? Did this start after an application was downloaded? Please power the rezound in safe mode and retest. Here's a link for safe mode: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=48353
Verizon wireless does not throttle data. On our 3G network we do use network optimization. Here's a link that explains network optimization: http://support.verizonwireless.com/information/data_disclosure.html
Please let me know if the issue happens in safe mode.
Please follow us on twitter @vzwsupport
It is a fairly common issue. Mine occurred randomly for the most part and every single time I connected to the mobile hotspot. It happened the exact same way with multiple Rezound devices, but my Bionic worked just fine, which leads me to conclude that it was not necessarily a specific device, nor was it the sim card itself. From my research into it, it appears to be an issue specific with the hardware or software of the device.
Despite all of that, out of sheer desperation, I flashed the most recent ics build for the device and, outside of a very small little hiccup in the beginning, I have had no problems with 4G stability and I have been able to go longer than two minutes on the hotspot (working on 10 minutes now with no problem). If you do this, I guess it is safest to say: do so at your own risk. My phone wasn't working sufficiently in the first place and any harm that could have come from flash problems would have changed nothing.
my wife and i have the HTC rezound and we both started having 4g data connection problems with both phones at the same time. what happens is when the device is in lte/cdma mode the 4g symbol will dissappear and whatever app you are using or try to use will give you the no data connection error. the connection may or may not come back when the app is refreshed or relaunched. this is very annoying as if you have apps (emails, instant messaging, etc) that need data connection for updates they do not work. This issue has been going on for about 2 weeks now. It is not location dependent and I have personally wiped my phone and also activated a new sim card but the issue is still occurring. My wife has placed her phone in 3g mode only to avoid this problem and the phone works fine in that mode but why bother having a 4g phone when you cannot use 4g? i have spoken to some other rezound owners and they have noticed the same problem starting around the same time as well. I live and work in the Greenville Spartanburg, SC area. We used to think this was the best 4g device out there but now i cannot recommend it to anyone as it seems something has broken it
I am on my third rezound. The first one went into reboot hell. The second one couldn't get WiFi working straight out of the box. This one has worked fairly well with occasional reboot to death episodes. However, this one has been rock solid on the hotspot functionality and I've often had better connecitivity at work using 4G than the corporate network offered.
About ten days ago, it started dropping 4G connections. I noticed it first with Pandora where I coudn't get through a song. It would die then come back and start something else. I'm currently on a trip from San Francisco down to San Diego and it doesn't matter where I am, I can't keep a 4G connection running. I can be sitting there with five bars of signal, 4G, and a download speed of 28Mbps and then it just drops to no connectivity.
This thing has become basically worthless for data.
Seems like there's enough folks reporting this to start raising some hell.
I am having the same issue with my 4g out here in Los Angeles, When the phone is idle the 4g seems to stay connected, but as soon as I open an app, google market, email... it instantly goes to nothing and gives me the connection error, then maybe a few seconds later it pops up and I am connected sometimes dropping in/out a few times. If I close the app and let the phone idle, the 4g stays. If I put it on dedicated 3g.. no issues. I don't know if it is a 4g radio issuse with the phone itself or verizon?
Of course the ICS update is supposed to resovle any radio issues if Verizon gets off their lazy butts and pushes it out. especially sinc HTC has said they are ready.
I'm having the same exact issue with my Thunderbolt. Verizon swapped it out last week, still have same issue. 4G LTE indicator goes away, but doesn't fall back to 3G, just no connectivity at all. Then comes back. If I go through the settings phone number thing (*#*#4626*#*# I think), and set it to just 3G, it behaves much better, but then text messages give me some errors. Started maybe 3 weeks ago. They definitely changed something. I was thinking/hoping it was an app I downloaded, but don't think so now.
Yes, This really isn't fair. I just got my rezound and my data connection keeps dropping when I'm on 4g for variable amounts of time andd it really doesn't matter where I am in the entire st. louis area. It drops to no connection, not even to 3g, and this is now my second brand new phone since I had a return within my first 14 days and both eventually ended up having unreliable 4g data connections.
Yeah, I know what you mean. I am originally from St. Louis and tried using my new Rezound there and it was completely unstable. This problem was before I fixed it (see my last comment further up). Back in January/February, I was in the Crestwood, MO region, which has 4G and had no connection to my Rezound (both Rezounds) and after I would transfer the sim back to the Bionic I had, the 4G turned on and stayed there.
Same issue after changing to everything plan 4gb. Right after I changed plans I lost all data connection. I don't even get 3g on my Droid Razr... I can make calls and receive calls and sometimes my texting doesn't go through. I called support and they made me turn my phone off and on about 6 times and still the problem wasn't solved. The "level 2" technician couldn't even solve the problem. They asked me to call back from a different phone but I doubt that's the issue. I gotta give it up to Verizon for calling me and offering to upgrade to a different plan because I went over my minutes, they didn't charge me the 250 minutes I went over, BUT now my phone doesn't work as it should. I guess I'll be patient. My question is this: Are we having issues because of so many people upgrading to the 4g network? For example the people who were forced to upgrade because they did away with the grandfathered plans. I'm kinda retarded when it comes to all this technical phone stuff but I think Verizon is experiencing a massive data outage and they haven't released the news. I'll keep checking this post for answers to all of your questions. Thank you for posting.
I've been having the same problems with my rezound. It's been months since I successfully was able to get 4G or even a good 1x, regardless of where I am. When I first got the phone back in April, I was able to get 4G but soon after I had a lot of problems with it. By switching to 3G, I can easily get internet within seconds. If I keep it on 4G, I most likely with get 1x or not connection at all.
Yep, me to.
I live in Riverside Ca. Havent posted about this for a couple of months been watching for a issue fix. Went into a Verizon store and they seem to know about it and said a SIM carm wouldnt fix it and I figured that, since many have switched SIM and the issue is still there. Even swapping of phones does not fix the issue. I'm sure its something they did to the towers since wife and my phone was fine from January - May. I even did a factory reset and wiped all the data. Even right after the wipe same problem. When opening a app the 4G icon will disappear and I get fail to connect. I have to wait like 15 seconds and close the app till i get the icon back, then I can try again. Sometimes it will still not connect. I think sometimes that when my wife uses her phone and she tells me that she tried to use maps to get somewhere and she cant get directions cause it just keeps loading..I hate to have to tell her to close the app or try again searching for address. This should be easy for her but its getting even hard for me. I just came from 12yrs with sprint and the difference in CS is that Verizon just acts dumb and your complaints fall on deaf ears. Why are they not answering this issue? Change back whatever you did to the network 2months ago!
it acualy htc's issue, But yea its coast me a relation ship with my babys mama you dont have tell me.
Here try this (I think this is the code if this doesn't work flip the * & #'s OK Her Goes .
1st Take out sim card.
Power on should now stay on if frozen.
and then change to cdma auto/ 4g lte
Hope this helps someone
Umm no. How could it be an HTC issue since everyone that posts in many different forums about the Rezound have stated that this is a 2 month old problem in which that time span there were no firmware updates.
also did the
about a month ago and that didnt help. but thanks for that
and regarding the Rep that did reply to this post with trying safe mode...well I did that when I did a factory reset erase
Plz do a google search with the terms "4G cutting out since 6/4" and you will see the 7 page thread
Okay after having a flaky 4G today I decided to go down to the Verizon store and have new sim cards insalled. Figured, Why Not!
I gave her the story my Rezounds were dropping 4G connections for like 2 months now.
She gives me this story:
"Its a know issue with all 4g phones and the sim cards need to be changed since they are the new ones compared to the old ones"".
Now I'll give you they look different..they are red instead of all gray. So I had her install them and we'll see. I'll put a calandar reminder in phone to report back status in a week.
Oh and I asked of course about the elusive ICS and they know nothing of course
Message was edited by: jdfrye
At least there's still hope for ICS, look what popped up again:
This software update (Software Number: 3.14.605.10 710RD; Baseband Version:1.22.10.0421r, 1.22.10.0424r) is now available for your HTC Rezound. It will update your device to the Ice Cream Sandwich Operating System (OS) and provide several enhancements, fixes and features, including:
Applications & Widgets
Email, Messaging & Web
Before you proceed, please confirm that this software upgrade to 3.14.605.10 710RD is a newer version than what is currently loaded on your device. If it is the same version, there is no need to reload the software. Navigate to the Home screen then tap Menu > Settings > About phone > Software Information and locate the Software number.WARNING: During the upgrade process the device will reboot multiple times and show software upgrade screens. Do not remove the battery as this will stop the update and your device may be rendered inoperable!Getting StartedBefore you proceed with the update, make sure you have done the following:
Looks like they pulled it again ... sigh. Message was edited by: DzNts
Had the flaky 4G, but would usually resolve in the afternoon. Last Friday, it went out completely, wouldn't come back except when I wanted to use the "My Verizon" app, but then would quickly go away after I exited the app.
Tried a soft reboot, pulled the SIM, etc. Talked with Verizon tech services, they had me factory reset the phone, then told me to get a new SIM.
Went & got the new SIM, had 4G no issues for a day, but have since returned to flaky 4G. Was thinking it was app conflicts or a flaky phone, but after reading this, there must be a larger issue.
Hopefully they'll roll out this ICS update for the Rezound and the issues will be resolved, or they're gonna catch hell about this.
I had 4G issues a few days after the ICS update from vzw. I was stuck on 3G only. It turns out that my phone was somehow changed to CDMA only (Settings -> About phone -> Network -> Mobile network type).
It was not obvious how to fix it, turns out you have to turn off the Mobile network (Settings -> Mobile network) then turn it back on and you will see s new window with an option for Network mode that lets you choose between LTE/CDMA and CDMA only. You may have to turn it on one more time to actually turn it on.
This resolved my 4G issues (so far at least, just did this last night).
Hope this helps some of you resolve your issues too.
I've also had 4G connectivity issues since the Rezound 2.01.605.12 update that was pushed to my device yesterday afternoon (this update is in prep for the ICS upgrade). *Immediately* after this update, I was no longer able to connect to *any* mobile data network, even in normally reliable areas like my office; wi-fi was unaffected.
I checked the Mobile network settings and it was still set to LTE/CDMA, but I toggled to CDMA only to see if that would help get me any kind of connection at all (it didn't). The update push automatically power-cycled my phone, but I did another manual power-off and startup (no change). Then I decided to do a full power-cycle shutdown by removing the battery entirely. Happily, this seemed to clear up whatever issues it was having, as I once again have 4G connectivity in my office.
Naturally, you shouldn't remove your battery *during* an update, but if your 4G is stuck like mine, it's another diagnostic test to try.
Actually, you don't have to toggle it off and then on: it's just a long press that is required in order to get the window to pop-up. But yes, not obvious it all. It looks like just a toggle switch rather than something with a drop-down menu. Kind of bad designing if you ask me.
Same issue here. I've experienced it both in Miami and San Francisco. My sense is that in areas where 4G is weak, the phone loses signal, and then tries to log into 3G, but the weak 4G signal prevents it. Int hose situations switching to CDMA only (3G) is a workaround, better than nothing.
This could be both a hardware and software issue. HTCs are apparently notorious for poor antennas, and the software should be able to handle switching from 4G to 3G seamlessly.