I took mine back to the Verizon store and they tried all the work arounds but we wound up having to do a factory reset. I was told a fix was coming by the end of March. Meantime, I'm following the advice I e read here a.d disabled sleep mode and low battery controls. It's still rebooting at inconvenient times but isn't boot-looping like it was.
Sent from my Verizon Wireless 4G LTE Smartphone
I also had the endless boot-looping. I took it to the Verizon store and they said it was hosed and sent me a CLNR even though my phone was only 5 weeks old. The CLNR would get pretty hot so they sent me another CLNR. Now the soft press buttons are pink. What's next?
Endless boot looping today for the 1st time in several weeks!! Contacted Verizon and HTC. 4 months and still no resolution or ETA on one! They said it will have to be in the ICS update which is probably at least several months away!! That's what they told me anyway. Completely unbelievable!! I'll be half way thru my contract before they ever get this fixed. This problem is critical enough that it should have been addressed ASAP and not have to wait for ICS!
Sorry that this is happening to you, but sort of glad as everyone tells me I am the only one having this issue! I am currently on my fourth phone since January 10th. First phone did the Bootloop and took it in on the 31st. The place was nice enough to replace it with a new phone since I hadn't even paid for it yet since I put it on my bill. Second phone started to do the same thing 2 weeks later. Took it in again and they said all they could do was do a certified one. That one came and the battery got so hot I couldn't even hold the phone after using it for 15 minutes. Third phone started cycling again about three weeks later. At this point I'm losing patience and want it fixed. Had the store give me the phone and talked to a mediation specialist or whatever he was called. Found out that he told the store he believed that I was being coached as to what to say in order to get a new phone! That helped my disposition! So onto my 4th phone which started cycling last week. All the time being told that no one has been having issues that they know of, but they happened to find the manual 'fix'. That happened Friday and then Sunday, here goes the cycling again. I love the phone (when it works), but this is getting ridiculous! So after all this, they say that they think I just need a different phone, which is of course going to be certified and not a new phone. Have to tell you, had my 'dumbphone' not been stolen, I would not been having these issues. Not a good experience with CS. The store has bent over backwards, but I am still not happy that I will have a used phone after spending $200 in January and it is not my issue! Been with Verizon for years and pulled ALL my family over, and this is the thanks I get. Maybe this will work out and I will like the next phone....We will see what happens. If this doesn't work, I may be shopping for a new provider after all these years. Hope yours works out!
Sorry to hear it started up again. It had been long enough that I was hoping it would last till we got ICS, but the predictions for that now include about every month left in 2012.
Was it the same problem as before with it changing to WCDMA preferred? Now all you need is for the Verizon popup to start hijacking your phone again and the cycle will be complete. Hope I didn't just jinx you.
Pat
Shetha, definitely not just you and it has been reported. You can't really blame them a lot for thinking what they did about being coached just to get a new phone because it's a common occurrence and just makes it harder for the people who really do have a problem.
Just curious if you've read this thread from the first. If not, it might be worth your while. To make it easy, if you don't have an app like LTE on/off on your phone, dial *#*#4636#*#* on your keypad then tap Phone information. Scroll down to Set preferred network type: and see if it is set at WCDMA preferred. If it is, change it back to CDMA + LTE/EvDo auto and back out of those settings. Sometimes doing a battery pull is needed, but not always. If you install LTE on/off, that's a shortcut to the same settings. More detailed instructions and a link is in the first part of this thread. For some reason, the network setting somehow gets switched and causes the boot looping.
I'm afraid if you went from a basic phone to an Android smartphone, it might not matter if it was the Rezound, or any other smartphone because they all have their quirks and even most models vary from great performance to nothing but trouble. You can look on the forum of any of the smartphones and find a lot of complaints, mainly because people with complaints are more vocal. I haven't had any problems with my Rezound and if you get a good one, it's one of the best phones you can get, but as you have found out, it can be hit and miss. If you have the choice, you might try the Razr Maxx. but there's no guarantee.
Don't jump carriers just because of a bad experience with one phone. Make sure that whatever carrier you're looking at has as good, or better coverage than Verizon. If they don't, even if you do manage to get a trouble free phone, it won't make any difference if you have poor coverage and the customer service isn't going to be much different at any of the major carriers. Just my opinion from being with AT&T for 15 years before moving to Verizon.
Good Luck
Yes it was the same old WCDMA Preferred problem. Happened again about 12:30AM also. They must be monkeying with the network again.
I think today or maybe tomorrow is the day that My Verizon Mobile would normally hijack my phone so I guess we'll see if my fix worked. I asked Verizon today why they are insisting on pushing out an update to that crappy Verizon Location Agent when it is still the one from February and will say its not compatible with our phone anyway. They claimed to not know anything about it. I've been preventing it from updating.
Are you talking about the same update we already got that originally had the VLA in it, or is this a new one. I still check once a day and my phone is still saying no new software update. My Rezound is still working fine and I don't really want another update before ICS, whenever that is. If they put it off until December, I'll just get a new phone. Heck, by then, ICS will be an old OS and they may have phones with Jelly Bean on them.
Maybe that's part of their strategy. If they put the upgrade off that long, a lot of people will just get new phones and they will have fewer complaints to deal with about the phones the ICS OTA either didn't fix, or messed up.
Thanks for the reply. I really DO like the Rezound and would love to keep it. The store did all of the things you are talking about and it worked until yesterday again. Then I pulled the battery and sim card again because it wouldn't access the network. It accessed the network but then it got hot. Now it is fine. All in about a 24 hour period. Verizon has stated that they would like me to change, but only to the Razr not the Maxx. Not excited about that either. Not sure what to do now. Would love to keep the Rezound, but I want it to keep working.
The reason there wanting you to switch to the Regular Razr is because the ware house is out of the Razr Maxxes until the 28th but i see no reason why you would have to go with the regular one other than having to wait for it.. An is the Local Corp. Store wanting you to do that or the when you call C.S. Ask for a Manager if you go to the store an a Supervisor if on the phone. I am Very surprised at there wasn't an employee reaching out to ya on here because of this Issue..B33
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